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| Kennedy's Barber Club COMPLETE scam Internet |
| 15th of Nov, 2011 by User942929 |
I recently order some shaving products from Kennedy's Barber Club through their online store. Their products are quite expensive, but their website appeared to be of high quality so I decided to proceed with my purchase. I ordered three products - a pre-shave oil, shaving soap, and after shave. After waiting several weeks with and having received nothing, I emailed the company to inquire as to why my order had never arrived. I was told, via email, that they had shipped the products. When I asked for a tracking number, they claimed to have shipped the items USPS and therefore could not give me a tracking number. I agreed to wait. After about another week, I again emailed. They stated (via email) that they would reship the products. I waited. After another week or two, I inquired again. They claimed again to have shipped the products USPS and had no tracking number. Finally, after well over a month, they agreed to ship the products, supposedly for the third time, via FedEx. After more than a week, I received the package, but it contained 2, not 3 products. I immediately emailed that I had only received 2 of the items I ordered and that they needed to either ship the third or refund my money. They responded that they had shipped all three and that there was no way the third item was not in the package, effectively calling me a liar. When I emailed that they could keep their product since they were calling me a liar, this is the response I received from the CEO: So now we're the "liars"? Shipping you 6 products in 2 attempts --
you even got the FedEx tracking number the last time. Why don't we just refund your money, you keep all of our products, and we'll continue to maintain our professionalism. I really don't have time for this back-and-forth and your threats. Send us a legitimate address and we'll FedEx you again with your refund. Do yourself a huge favor and never do business with this company! |
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Kennedy's Rebuttal:
We at Kennedy’s All-American Barber Club pride ourselves on our customer service. It does us no good to intentionally mistreat any of our customers, especially when they have the ability to post any negative experiences online, as the gentleman has above.
Rather than respond in kind by giving a blow-by-blow from our point of view, we would simply like to state that every effort was made to set things right in this situation. Two separate sets of shaving products were shipped (one via USPS, one via FedEx), a refund was offered, and both the President and the CEO of Kennedy’s personally and amicably reached out to this customer on separate occasions. All of this was to no avail, however, and the negative review above is the result. We know we can’t please everyone all the time, but we still try our hardest.
If anyone ever has any questions about our products, services, or customer experience, please feel free to contact us at 1-800-31-SHAVE or [email protected]. We’ll be glad to offer any assurance necessary to prove our dedication to the highest level of customer satisfaction. |
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