I started attending Kaplan University online in Sept. 2008. It took me three semesters to get my student loans applied to my account. I received letters from Direct Loans stating the sent funds in my name to Kaplan, but they were not applied to my account. I could not withdraw at until the loans were credited to my account or I would have been responsible for the payments out of pocket for not being a current student. I contacted the Better Business Bureau to help me resolve this issue and the funds were finally applied to my account. By the time the funds were credited I was to far into my degree to withdraw. Since that time I have numerous issues with Kaplan University.
I was enrolled in a course that was not what I was told it was going to be, so I changed courses, again this was not the course I was seeking, so I ended up switching again. In the meantime I took courses I did not need, wasting thousands of dollars.
In July 2009, I withdrew from a course, but do to miscommunication the course was not dropped until 10 days of the course start. Policy is that you must drop a course within 7 days in order not to be charged for the course. I contacted Kaplan and told them I wanted to drop the course, it was them that delayed the process and I ended up paying over $2,000.00 for a course I did not take.
In July 2010 I applied for a KC Loan to help pay the remainder of my tuition. The first loan was denied due to Kaplan not completing their portion of the application. I had to reapply and funding was delayed on my account until Oct. 2010. In the meantime I received numerous calls from student accounts requesting payment on my account and threatening to block me out of my classes. When I applied for the KC Loan, Kaplan was supposed to certify it for the amount that I need to complete my degree. That did not calculate this amount correctly, so I am short $1043.00. I applied for another KC Loan to cover this amount, but again Kaplan has not completed their portion of the application for it to be process. I currently have one class to complete to obtain my Bachelor's Degree in Health Science. This last course will start in Feb. 2011. I currently have a credit balance of $666.00 on my account, but I have been receiving calls from Student Accounts stating that I have a balance due on my account of $1043.00 and if payment is not received, I will be blocked out of classes. How can I owe for a semester that has not started and when there is a credit on my account?
I have tried to contact Financial Aid in regard to these issues and can never get any thing resolved. I have request to speak to a supervisor several times, none is never available. Representative have told me they will have a supervisor call me, none has done so. I have been told my account is being reviewed, still nothing is resolved.
I sincerely hope that someone reads this email and something can be done to help students that are being taken for thousands of dollars for an education and not getting the services that they were told they would. Education should be a good experience, not a nightmare.
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