Kansas Gas Service

Kansas Gas Service Kansas Gas Service Charged excessive $100 delivery fees for

6th of Apr, 2011 by User217417

Complaint: Kansas Gas company for charging a "delivery fee" for Natural Gas!
Aware Natural Gas Prices are always high in winter months. Was charged $100+ per month for delivery of Natural Gas. Called Kansas Gas and asked them why I was being charged a delivery fee? I am not on Propane and no one has delivered anything to me! Was told by customer care rep the "delivery fee was for administrative costs"... My next question was high Gas charges. If I am paying administrative fees is my Gas price at cost and profit is delivery fee? Rep stated Natural Gas price is regulated. From Dec. through March our Gas bills were $400+ a month! Got behind and tried to make some kind of payment arrangement. The terms were impossible to meet. Wife received her student loan in late March and called Kansas Gas service to make payment arrangements. Was told by rep that a previous arrangement was not met and we must pay $700 or our service would be turned off. Wife paid $700... Leaving a balance of $203.42... Overnight "Kansas Gas Service took $203.42 out of my account without my authorization"...
Used my debit/credit card to make previous payments by phone. Never authorized Kansas Gas to automaticlly take monthly payments! This caused an overdraft of my checking account. 04/06/11 KANSAS GAS SERVI UTIL PAYMT 122112411197853 $203.42 -$163.16 Kansas Gas has proven to be dishonest by taking money out of my account without my authorization. Don't know what to say about the delivery fee? Except they are making a killing.
In the City of Atchison, Kansas alone 10,000+ customers @ $100ea. $1000000...
I am sure within a reason of a doubt they are under handed and I am shocked how they are getting away with it...

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