Two days after the operation I was told that they had been unable to do the biopsy because they had lost the specimen. The Surgeon assured me that he was 80% sure that the material was cancerous and that I would be treated/monitored accordingly.

Fortunately, I've just joined Medicare and can easily get away from Kaiser, I hope.

In response to another report on this company; they do have an Ombudsman, but he works totally for them and is in no way impartial.