| K-Stone |
| K-Stone Polished Concrete Disaster! San Antonio, Texas |
| 19th of Sep, 2011 by User608105 |
| . We ended up having to re-do our downstairs floors due to a flood. We went to the showroom and really liked what we saw, so we had Mr. Stone come and give us an estimate for doing our whole downstairs in polished concrete. He told us about the potential for slight imperfections and the potential for some dust during the work, but that in the end we would have a product like we looked at in his show room. Big mistake! He completely oversold what he could do to get the job. After declaring the floors finished by the contractor, we came home to a floor with dust so thick, you couldn’t see the color- our floors looked more like mud than the nice shiny floor we saw in is showroom . I asked Mr. Stone (who had not done a final inspection on the floors prior to declaring the work done and admitted he hadnt) to come and see the floors. He was non-responsive to several messages after we voiced our concerns about the product and sent pictures of the floors to his phone. He wouldn’t even come look until two days later. He then conceded the floors were not as expected. There were several unfilled holes and the company did not place the star in the entry way as was part of the estimate. They came back the next day and filled some of the holes and left plain white concrete saying they would finish when the star came in (up to 3 weeks we were told until it might come in). We were still not satisfied and Mr. Stone agreed to have the crew come and completely re-do the floors. When the crew declared the floors done the second time around, we came home to find not only did the floors still look nothing like his showroom, but the left a complete mess! The floors were still not shiny as in the show room and the crew had not polished the color in the bathroom or laundry room, due the polishers not being able to fit through the doorways per the crew supervisor (something you would think would be noticed when the estimate was given). There were still many holes left unfilled and those that were filled were done so after any polishing had been done, leaving them to look like dark brown lumps of clay on a lighter brown surface. The color began coming up immediately. White socks quickly became brown socks and wear patterns (which Mr. Stone stated that there would be no wear patterns) happened the first week and you started seeing white where the color came up completely. And there was very little traffic on it as we were living upstairs. There was trash everywhere- trash from materials used, cigarette butts, drink cups. The back screens were covered heavily in dust as was the whole back patio, with no attempt made to clean them. The crew had left an oil can with oil stain on the back patio and pulled the barbeque over from its regular location to try to hide it vs pick it up. There was a lot of damage to paint that had not been previously chipped- a dining room faux wall had dozens of chunks taken out of the wall from the equipment. There were several large paint chips in many doorways caused by them taking their machines through (again, know your limitations when you bid a house). The front railing was chipped up from the machines going over it. There was also much more dust than we were told to expect because when the crew sanded off the color for the floor re-do, they didn’t cover most of the areas that had previously been covered in plastic, so the whole upstairs had concrete dust and the carpet had ground in dust. To top things off, the crew took the unused dye (black and brown) and dumped it in our front yard, killing the grass where it was dumped! We tried to get Mr. Stone to come and see the final product, as again, he never did a final inspection. It took us 7 days to get him to come look at it. Then when he did come, he refused to look at or acknowledge the damage his crew did. Before leaving, he stated that since we were not satisfied, we would not have to pay the balance of our bill and that he would reverse the initial charge to our credit card. Three days later he emailed stating he was keeping the 50% we had already paid! Now we are having to completely cover up this product that turned out nowhere near as promised when viewed in his showroom and have all the damage his crew incurred fixed/replaced and he has had the audacity to try to blame us for his crew’s poor work and damage, stating we chipped the paint and that we used harsh cleaners on the floor (we actually only used a small amount of water to try to clear the dust to see the final product) My advice to anyone would be to stay away from this business. They did not provide the product as promised, oversold what they could do and did not honor their contract. Had his showroom floors looked half as bad as our floor, we would have never hired this company. That and they have dismal customer service- the fact it took us several pleas to get Mr. Stone to come look at the first and second versions of his crew’s work is bad enough. He is very, very non-responsive to customer concerns. One footnote is that the company claims that these floors are durable and withstand normal wear and tear. One of my kids vomited a bit and I went to clean it up right away, the color came completely up leaving a big white spot. I asked all about kids and dogs before even attempted to get this kind of floor and again, was assured by this company that the floor would be perfect for us. Once again, the contractor oversold what he could do. |
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