K-Mart

K-Mart Theft of customer funds by sales clerk Traverse City, Michigan

6th of Jul, 2011 by User381749

On May 20, my wife returned two small air conditioners purchased the day before, 5/19, in order to purchase two larger units. The clerk told my wife she would credit the debit card used for the original purchase. Instead, she entered the transaction as a cash refund and pocketed the cash. In all fairness, my wife should have examined the receipt carefully before leaving the customer service desk but she trusted the clerk to tell the truth. Very bad judgement on her part, I'll admit. Believing the refund to be in the account, she purchased two larger units which overdrew the account, resulting in five $36 service charges to the account. We talked with the store manager who said no overages were reported (surprise!) and there was nothing he could or would do. I filed a complaint with Sears Holding, K-Mart's parent company. The store manager apparently heard from them as he called me today and curtly told me he'd refund the original purchase price but no other charges resulting from his employee's deception. If you must shop at this K-Mart, be sure to carefully examine all documentation and goods you expect to receive. They WILL try and steal from you, they did from me.

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