| juveneu |
| No product sent and money taken out of account |
| 9th of Nov, 2011 by mrs whizz |
I ordered the trial, got nothing - then got my credit card statement and found £56.64 taken out. Rang the number got through to an American lady ' Janine ' who said sorry I will refund your money and stop this ongoing withdrawal. Then read all these reports -felt sick! Rang Tescos banking re my credit card and they were fab. said its a big problem would send forms to formally stop these transactions HOWEVER I must realise that I had entered into a legal agrreement for the period of the trial. I tried to follow the cancellation procedure but guess what .......no e mail address on the site - even though it says you can only cancel via e mail!
I rang the number again and got through to 'Ryan' another nice American and asked for the e mail address he said there is no address - I said you tell us specifically to cancel subscriptions via e mail I want the address. !He said 'madam I can assure you -you have cancelled the subscription and we will refund you the amount taken out'.......lets just wait and see ...what a fool I am - I agree with the lady who said guess what I will grow old gracefully now! How embarrasing ..... |
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I also purchased the free trial of Juveneu and received 2 bottles within 3 weeks of each other with charges withdrawn from my credit card.
I rang up to cancel from Australia, the only number I found was a UK number 001144 2035141398. After hearing from other reviews that to cancel was going to be a real drama and expecting a fight on my hands, I was pleasantly surprised! The customer service rep was very polite and when I told him I wanted to cancel he offered 30% off all future sales. I said I was not interested and he then offered me 60% off all future sales. I still declined, though is very interesting to know that it can be purchased for a lot cheaper.
Though who knows...I may end up having to cancel my card too. |
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| This has also happened to me Linda Exmouth |
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| I just had the same experience. I ordered the trial and didn't receive it after a week. I called and they said it's on the way. Few days later I found that they are taking money out of my bank, I called again. They say it's out of 14 days trial, and it's not their problem that I receive the trail out of 14 days, if I don't cancel it within 14 days whatever I received or not, I am still on the auto shipping programme, which means they can keep taking money out of my bank. I then tell them I want to cancel any further shipment, they offer me a huge discount, I said I don't want to do anything with your business, it's a scam company, I'm sick of it. Just don't take anymore money from my bank. I also reported to my bank, I was suggested to delete the bank card and get a new card. I would suggest you to go to BBC watchdog (http://www.bbc.co.uk/watchdog). This is a progamme discover the ture faces of all those bad businesses - how they take money from you and don't delieve the services or products. Tell them your story and they will do investigation and report it on BBC1. This progamme is very worth to watch, you would learn a lot from it. |
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same boat. ordered trial, oct 28, product came today nov 15 - looked at cc statement and saw $88 charge. called juveneu and after a battle i was able to get him to supposedly process the refund and cancel any further charges - also ordered from zen body the same day due to some article i came across - im assuming its the same corporation - did not see a second charge from zen body as of yet, but called them to cancel to make sure i wont. hopefully they are true to their word - i made sure to get confirmation numbers for cancellations and refund code for juveneu - called cc company and was told they can still charge the account even if cc is cancelled bc we agreed to "terms" - however, in terms they offer 30 day money back guarantee and also that you can cancel at any time - thank god for those - should be fairly easy to dispute if need be
buyer beware! make sure to read all conditions - didnt think anything like this would happen to me, as Im usually extremely careful - live and learn! |
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