Consumer reviews and reports on scam companies, bad products and services
Just Cloud Just Cloud 2012 Overcharging Bank Account Internet, California
15th of Jun, 2012 by User323289
I signed up for cloud storage for my computer files. I signed up with Just Cloud on their site. I thought I was signing up for monthly billing, but my bank account was charged for a 2-year subscription. They have no phone number listed, so I had to respond by email. They responded within 2 hours, making an offer of 3 months free. I responded stating that I wanted a full refund and for them to cancel my account. I then received another email from a different rep stating that they could change my account to a monthly billed account and refund the difference. I agreed. But the money was never refunded. At this point, I decided that this company was not very well-organized, so I sent another email and asked to have my account canceled. I asked for a full refund as well as they had a money back guarantee when I signed up. This company has absolutely no customer service, hence no contact number.
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