Consumer reviews and reports on scam companies, bad products and services
JUCY New Zealand
JUCY New Zealand Car Rental Breaks promises, overcharges and fraudulently charges. auckland, Nationwide
9th of Jan, 2011 by User151038
After a successful rental term we returned the van 6 hours late, at
6pm. The office was closed and no one was available to receive the
van. We used their after hours drop off. I then informed their agent
via phone, who indicated that normally there would be a charge, but in
checking, there was no need of the van and their would be no late fee
charge.



Then next day, we receive an email saying we would be charged a late
fee, refueling and and refueling sir charge. We returned the vehicle
with a full tank after refueling 50km from the city, yet the fuel they
claimed to have added was for double that amount.


Then to add insult to injury, another fee was charged they day after for no reason that has been presented to us.


In short, they have broken a verbal agreement, overcharged for fuel
and added a extra charge for no apparent reason for a total additional cost of $220.


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