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JT Renovations
JT Renovations, LLC Gene Dunn Continuous Guttering, Inc. Will not honor their Lifetime Service Agreement on power tools Cambridge, Ohio
27th of Jun, 2011 by User365920
I purchased a Ridgid 24v Drill several years ago and payed a high dollar to obtain the Lifetime service Agreement, which was obtained when the tool was registered on-line as detailed in the paperwork. Ridgid will no longer honor the agreement stating that they have no record of my registration. Due to a computer crash, I no longer have the LSA on record. They do, however, acknowledge that the drill has already undergone 1 repair, which they claim was a courtesy. The repair center informed me that they get 3-4 rejections per week from Ridgid on customers who are in similar situations. This has begun around the first of the year, 2011. After the insinuation that I was a liar, I politely hung up. I am certain that I will never buy another Ridgid product and am researching what other companies they own. (Milwaukee, Ryobi, etc.)
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