| iTechline works Beyond Boundries |
| Poeple writing B****T about a good company |
| 16th of Sep, 2011 by ColinMcMahon |
First of all let me start with the latest experience with iTechline. After reading the post 'ITechline SCAM ! Beware of SCAM' by lind frost; I called them. I told that I am Lind Frost, they guys refused that they do not have any account on Lind Frost's name. So I got suspcious about this post. However, I called them again amd this time I was talking to a different person; he again told me that they do not have any account on Lind Frost name. This is the reason why I am writing this post.
In my last post I have mentioned about my first experience knowing about iTechline.
The most unfortunate was that my computer ended up experiencing random lockups when running on battery. I now know that it’s something related to TM and some drivers, but at that time I didn’t know the cause and got depressed again thinking that something was wrong with my particular machine.
I’ve had my share of poor customer service experiences from companies in recent years which I’ve blogged about.
I didn’t waste time much on thinking, and contacted iTechline . The call took just a few seconds to get connected (I LOVE IT) to a technician Alex Gabrial. An amazing fellow and I guess funny too because during the whole conversation all he was doing was cracking few one liners to keep up my interest in holding the phone for getting my computer troubleshoot.
He mentioned few things that I will like to share with you people.
He says, iTechline thinks everyone should enjoy the benefits of PC and the network based technologies, with annoying setup and maintenance headaches. iTechline delivers help remotely via the Internet and secure the screen share technology, so that we, the customers can stay put and avoid the discomfort of sharing our space with an unfamiliar technician. And guess what I completely agree to Alex.
What Alex offered and which I accepted was remote session, at no cost to me, to see if the problem could be fixed. The things began really well and I expect it to be like this till the problem gets fixed. Because I’m now became very skeptical about the whole computer and tech support thing.
And so began a series of support sessions with the knowledgeable Alex, via phone with Alex connected to my PC remotely via net. I was pretty impressed with Alex, friendly approach but professional whenever necessary in the whole procedure. He lived up to my expectations of what someone working in a tech support role ought to be able to deliver. He knew his way around the innards of a computer, and knew what to try and how to try it in the quest to identify the problem and then see what solution might fix it. And he could do all of this skillfully via remote connection. That’s not an easy way to analyze a computer’s configuration and troubleshoot.
During the whole troubleshooting process all Alex was doing was explaining me each and every step he has been performing on my system. As I am not at all a tech freak he had to make me understand all that by giving examples from daily life and he was successful doing that very smoothly. It seemed like forming a relationship with your customer. We bonded really well. I got almost trained over the product I was using.
After the hour of remote troubleshooting sessions, he asked me to go for the one year package which is for $199.99 (to be precise), on that basis I will be their premium customer and I can avail their services for whole on year for free (even if I ask for hundred times). I accepted the offer because it seemed perfect for me. What else you want. It’s pretty affordable with exactly the service I want it to be.
My guardian tech, Alex, became my hero in the time it took to help me switch servers. It was quite the nightmare (as I said, I have a lot of content!) and he never batted an eye in solving any problems that may have arisen throughout the process.
Bottom line, if you live in the area and need tech support for any reason, check out iTechline. I completely agree to the statement that iTechline provides services beyond boundaries. The personal service alone beats the pants off of heading to your local store and handing over your laptop to some stranger.
You may check their services yourself just by calling on 888-634-4288.
I strongly recommend iTechline for evrybody facing problems with their computers. |
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Itechline is a SCAM!!!
My name is J. Brown and I called your company(Itechline) on the 6th of October. I originally spoke to a woman named Janet who stated that you were affiliated with Dell(this I later found out to be a lie) and told her that I had a virus on my computer that was causing my system to move very slow. Janet told me that for $19.99 they would fix my issue within 40-50 minutes(our call started at about 9:00am Eastern Standard Time in the United States). After this Janet transferred me to a manager who tried to sneek pass me that the price was actually $99.99. The two of them went back and forth for a minute and then came to a final fact that it was $99.99(this should have been my clue to NOT use your company). I work from home and having a computer is vital, I just wanted the issue fixed and decide to proceed
I was told that after me and Janet hung up and technician would remotely access my computer and fix my issue. Within 5 minutes someone accessed my sytem remotely and began to erase alot of data. for about 10 minutes I watched him erase and scramble through my system. After this, the technician sent me a message letting me know that he would be restarting my computer. He restarted my computer and this would be the last time that my computer would have internet access. At first I thought it was a issue with my internet provider and called them to fix it. They rebooted my modem several times and then had me put some codes into run to see if my computer was connecting to the internet. After putting in these codes they came to the realization that my computer was the issue, NOT my internet access. I immediately called Itechline to let them know that whatever they erased from my computer is now casuing it NOT to access the internet.
When I called itechline back I was put on the phone with a technician who sat on he phone with me for about an hour and a half giving me different configurations trying to get my computer to access the internet. The technician who was on the phone with me had no idea of what he was doing and apparently this goes for the technician who originally accessed my computer and erased important data. This technican was speaking to 2 other what I assume to be technicians(I cant tell you what they were saying because they all spoke a different language) and none of them could remedy this situation I kept getteing Erronr 1075: The dependecy service does not exist or has been marked for deletion. He was tryingto get the DHCP Client Propeties to start and it would NOT. He then asked me if I had a repair disc and I stated no I did not. He stated he could not help me without a repair disc and this is when I got angry demaded a refund from your company and decided to go elsewhere(keep in mind that it is now 12:30 and this issue was suppose to be fixed in 40-50 minutes). I was transferred to another agent about my refund and she proceeded to ask me more questiosn about a repair disc. IF I HAD A REPAIR DISC, I WOULD CERTAINLY NOT BE ON THE PHONE WITH YOUR COMPANY. She stated that they didnt charge my account and that a refund would not be needed. I immediately checked my account and saw that a charge from itechline for $99.99 was processing, she then apologized and stated she would work on the refund( I finally stopped processing today and now have my money back, after almost a week).
I immediately took my computer to The Geek Squad at Best Buy. The technician there cleaned my computer completely and for almost 4 hours of repairing, restoring and rebooting he could not get my computer to access my computer. He was unclear of what your companyy erased or had done to my computer but he had tried everything he possibly could and could not get my computer back online.
I missed an entired day of work because of this issue and was not willing to miss another one. The next morning I purchased a new computer (my receipt is attached). I called your company back to let them know of this issue and I have gotten the run around since.
I went online and found out that your company was based in Bethesda MD, but everyone that I have spoken to is from India, I have asked several times to speak to someone in the home office, no one knows the phone number, I am transferred from person to person and I have been hung up on numerous times. I have spoken to Sam Franklin a couple of times, he told me someone would call me back from the Maryland office and this still has not happened. I have called everyday since this has happened an I am only given 3 numbers:
888-634-4288 (Customer Service in India)
888-866-2025 (Technicians in India)
888-296-5002 (Managers in India)
I have to explain my sitatuation to every agent I talk to at Itechline because they dont keep notes well. Today I spoke with Matt Warian who's real name is Avtar Singh, he told me that he was with the finance department last week, but today he told me he was a manger for the technicians. He stated that I need to send a email request for the phone number to the Maryland office (please consider this my request) and that he need a letter from the Geek Squad because how would they know if I'm not lying, even though my reciept for a new computer is clearly within 24 hours of talking to Itechline in which I had internet access at the time because they were able access my computer remotely(if I didnt have internet access they would not have been able to do this and would not have charged my account $99.99).
Matt Warian laughed and expalined that I would not be getting anything from there company, talked over me and interupted me several times. This has been the worst experience I have EVER had dealingwith a company.
I have been told so many lies from this company and no one seems to want to remedy my situation. I had to buy a new computer because of you, if I had went to the Geek Squad first my computer would have been fixed for $29.99 and I would not have had to spent more than $600.00 for a new computer.
I think your company should share in the cost of my new computer and I think the original technician who worked on my computer should be giving a training class because he/she does NOT know what he/she is doing. |
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These comments from Sincere 79 is almost laughable. It is obviously a response from ITechline itself based on the poor use of the English language throughout the comments.
This is the MO of this company of SCAMMERS, LYERS, and THIEVES: Their goal is to convenience you to let them access your PC remotely. Once connected to your PC their goal is to corrupt or delete drivers, then they want to charge you to repair the damage they just created. Avoid any dealings with this India based, working out of a garage, bunch of SCAMMERS. Google should cancel their ads, and all the companies they pretend to misrepresent should go after shutting them down. I am saying this from having been a victim of their LIES, and having them corrupt my PC. My PC was operating just fine until they did their scan. Luckily, I had a backup program disc that helped me repair the four drivers they corrupted. Do not listen to anyone who says this company is legitimate. They are NOT. |
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