ITechline

SCAM!!!!!!!!!!!!!!!!!!!

12th of Oct, 2011 by sincere79

Itechline is a SCAM!!!!!! (email sent to itechline below)

My name is J. Brown and I called your company(Itechline) on the 6th of October. I originally spoke to a woman named Janet who stated that you were affiliated with Dell(this I later found out to be a lie) and told her that I had a virus on my computer that was causing my system to move very slow. Janet told me that for $19.99 they would fix my issue within 40-50 minutes(our call started at about 9:00am Eastern Standard Time in the United States). After this Janet transferred me to a manager who tried to sneek pass me that the price was actually $99.99. The two of them went back and forth for a minute and then came to a final fact that it was $99.99(this should have been my clue to NOT use your company). I work from home and having a computer is vital, I just wanted the issue fixed and decide to proceed

I was told that after me and Janet hung up and technician would remotely access my computer and fix my issue. Within 5 minutes someone accessed my sytem remotely and began to erase alot of data. for about 10 minutes I watched him erase and scramble through my system. After this, the technician sent me a message letting me know that he would be restarting my computer. He restarted my computer and this would be the last time that my computer would have internet access. At first I thought it was a issue with my internet provider and called them to fix it. They rebooted my modem several times and then had me put some codes into run to see if my computer was connecting to the internet. After putting in these codes they came to the realization that my computer was the issue, NOT my internet access. I immediately called Itechline to let them know that whatever they erased from my computer is now casuing it NOT to access the internet.

When I called itechline back I was put on the phone with a technician who sat on he phone with me for about an hour and a half giving me different configurations trying to get my computer to access the internet. The technician who was on the phone with me had no idea of what he was doing and apparently this goes for the technician who originally accessed my computer and erased important data. This technican was speaking to 2 other what I assume to be technicians(I cant tell you what they were saying because they all spoke a different language) and none of them could remedy this situation I kept getteing Erronr 1075: The dependecy service does not exist or has been marked for deletion. He was tryingto get the DHCP Client Propeties to start and it would NOT. He then asked me if I had a repair disc and I stated no I did not. He stated he could not help me without a repair disc and this is when I got angry demaded a refund from your company and decided to go elsewhere(keep in mind that it is now 12:30 and this issue was suppose to be fixed in 40-50 minutes). I was transferred to another agent about my refund and she proceeded to ask me more questiosn about a repair disc. IF I HAD A REPAIR DISC, I WOULD CERTAINLY NOT BE ON THE PHONE WITH YOUR COMPANY. She stated that they didnt charge my account and that a refund would not be needed. I immediately checked my account and saw that a charge from itechline for $99.99 was processing, she then apologized and stated she would work on the refund( I finally stopped processing today and now have my money back, after almost a week).

I immediately took my computer to The Geek Squad at Best Buy. The technician there cleaned my computer completely and for almost 4 hours of repairing, restoring and rebooting he could not get my computer to access my computer. He was unclear of what your companyy erased or had done to my computer but he had tried everything he possibly could and could not get my computer back online.

I missed an entired day of work because of this issue and was not willing to miss another one. The next morning I purchased a new computer (my receipt is attached). I called your company back to let them know of this issue and I have gotten the run around since.

I went online and found out that your company was based in Bethesda MD, but everyone that I have spoken to is from India, I have asked several times to speak to someone in the home office, no one knows the phone number, I am transferred from person to person and I have been hung up on numerous times. I have spoken to Sam Franklin a couple of times, he told me someone would call me back from the Maryland office and this still has not happened. I have called everyday since this has happened an I am only given 3 numbers:

888-634-4288 (Customer Service in India)

888-866-2025 (Technicians in India)

888-296-5002 (Managers in India)

I have to explain my sitatuation to every agent I talk to at Itechline because they dont keep notes well. Today I spoke with Matt Warian who's real name is Avtar Singh, he told me that he was with the finance department last week, but today he told me he was a manger for the technicians. He stated that I need to send a email request for the phone number to the Maryland office (please consider this my request) and that he need a letter from the Geek Squad because how would they know if I'm not lying, even though my reciept for a new computer is clearly within 24 hours of talking to Itechline in which I had internet access at the time because they were able access my computer remotely(if I didnt have internet access they would not have been able to do this and would not have charged my account $99.99).

Matt Warian laughed and expalined that I would not be getting anything from there company, talked over me and interupted me several times. This has been the worst experience I have EVER had dealingwith a company.

I have been told so many lies from this company and no one seems to want to remedy my situation. I had to buy a new computer because of you, if I had went to the Geek Squad first my computer would have been fixed for $29.99 and I would not have had to spent more than $600.00 for a new computer.

I think your company should share in the cost of my new computer and I think the original technician who worked on my computer should be giving a training class because he/she does NOT know what he/she is doing.

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