IPod Doctor

IPod Doctor have had my ipod for over 2 months and not answered any of my e-mails sent. They did leave a message on my answerphone a month ago promi

24th of Jan, 2011 by User444092

I ordered a battery from Ipod doctor in August 2010. It arrived quickly and I fitted it but the ipod was not better. Therefore they suggested sending it in and pretty quickly and left a message on my mobile saying I needed a new motherboard and sent me a link through where I could pay.

I did this then heard nothing for a week or two so e-mailed them a few times. I eventually got a phone call apologising saying they'd had some dodgy motherboards and sorry for the delay. I then got my ipod returned but it was no different from before.

I e-mailed ipod doctor several times and eventually the guy rang me back apologising but he'd been away and nobody else knew what to do with the e-mails. He told me to send the ipod in and I got an e-mail saying they'd received it on 19/11/10.

Since then I've sent several e-mails asking, threatening, complaining and have had no response. I did have an answerphone message on 20/12/10 saying somebody from ipod doctor needed to speak to me and they'd ring back but in 2 months I've heard nothing and there is no telephone number to contact them on. I've paid for a new mother board and a battery and I don't have either or my ipod. And all this started in August 2010 and it annoys me when I see there testimonials with such quick service when I'm still waiting.

I've noticed they've answered to a previous complaint so I look forward to their explanation for this 2 month wait and hope that they allow my to add my own testimonial.

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Comments

4784 days ago by Anonymous

The same thing has happened to me. It has only been 3.5 weeks but they promise next day delivery.
Scam merchants, methinks. I managed to find a number on the Internet but have since misplaced it.
If anyone has the number can they post it?

4695 days ago by Nyme

We are worried now about same potential issue. Sent x3 Ipods - 2 for new batterise one for repair. Only been a couple of weeks but they say batteries turn around next day and despite numerous folllow up mails we have had no response confirming receipt, a quote for repair or the return of IPods with batteries so these responses are a concern as we also can find no contact phone number.