Integrated Card Service Roger Chlowitz This company is so crooked, stay away, they will find a way to steal your money. Liars and thieves Thousand Oak

26th of Dec, 2011 by User497152

I opened a jewelry store and boutique in November so it was my first merchant to process our cards. The Senior Account Executive, Roger Chlowitz, assisted me with the application and explained how the fees work. He asked what our "average sale" is going to be. I have 10.00 bracelets and 10,000 bracelets, so I really don't know what to put because it is a new business and he said it doesn't really matter. Well in the first week I had a 17000 diamond sale, which they approved and didn't put the money in my bank account. It was approved so the customer left with the diamond, which I owed the diamond vendor for the diamond. They told me they set me up as a boutique not a jewelry store so they needed 3 months bank statements to increase my limit. I told them I don't have one statement, I just opened the account because its a new business! They told me it was my fault for not filling out the application correctly and to find that customer and tell him he has to pay some other way. ICS held that money for two weeks and I had to switch credit card companies to finally get paid three weeks later. They charged me over 500.00 dollars to process that sale which they never processed that sale for me. A 376.00 dollar charge on the sale and over 200.00 for the return. My bank says there is nothing I can do but I am sure as hell going to try. These people are rude and just out to make a buck. I told them the salesman didn't explain any of this to me and she said he doesn't actually work for the credit card company. So basically they took over 500.00 from a new small business that every penny counts!

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