| Infinity Dish |
| Infinity Dish Infinity Sales Group NOT THE SAME AS DISH NETWORK boca raton, Florida |
| 31st of Aug, 2011 by User202641 |
| I am unfortunately a sales agent for infinity dish. they make millions of dollars a year by pretending to be dish network and charging a $49.95 processing fee, and they also make commissions from dish for selling their services. They are not dish network. they are not even called infinity dish. it is really infinity sales group. the primary goal is to sell America's top 200 package or higher, a dvr, credit card auto pay, and most of all the $49.95 processing fee (not from dish network). You may notice them asking you questions trying to control the call and get you to the top 200, such as "what are your must have tv channels, so I make sure I get you a package with all the programming you are looking for?" If you list more than 2 channels, there is a very good chance it will be in the top 200. Dish has no problem with this company. Because infinity closes at such high percentages, dish will frequently give leads to infinity and offer them double commission to close the deals. this may happen if you visit dishtv currently or if dish is unable to close you in the past, they may move you to infinity. management from infinity meets with dish vps more frequently then ever, usually when they adjust the promotions. the go out to eat and laugh about how great of a stand up call center they are and how they really care about being completely upfront with every customer, and of course selling top 200's. Dish does ask infinity to disclose everything to the customer, but no one gets paid to be compliant. we make commission and lots of it if you sign what the installer brings out for you. As agents, we get written up for "forgetting" to mention the processing fee is from infinity, and the gift card is courtesy of infinity. If you get written up enough they may suspend you, but it is highly highly unlikely, and, in some cases, they may even promote you. |
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| I was planning to obtain dish tv on our move to new location and stupidly clicked on dish.com/infinity. The worst experience ever. Infinity kept me online for 2 hours of hard sell. Because of hard sell and some kind of service charge I canceled the order. Of course Dish and Infinity billed me a charge even tho I have never had service of any kind with them. They also claimed to be Dish TV. One thing is for certain. Dish TV will not get my business as they allow such a horrible company like Infinity to give a website like dish.com/infinity. |
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| unfortunately clicked on http://www.infinitydish.com when I was googling for tv cable information. It was the third one from the top and seemed good to me. Then they asked a lot of information even my social security number and debit card number and its expired date. Then tried to sell me this top 200 package at a quite high price with a $49.50 processing fee, like the people said above. When I started to feel it's wrong I already give them all my information. Then I decided not to buy anything from them. But still I am not sure whether it's going to cause any damage in the future. I think this type of fraud campany should be investigated thoroughly. No need to say that google is doing advertising for them. |
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We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.
So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer “INFINITY DISH“ or “INFINITY SALES GROUP“. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.
After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible get my money back. To be honest, it wasn’t about even the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.
a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.
b) Filed complaint at Better Business Bureau <www.bbb.org>. Type in your zip code and then click on "File a complaint". Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.
c) Also, file complaint at <www.infsalesgroup.com/contact.php>. This is Infinity's (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.
D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.
I hope this helps |
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| you people are all retarded, at the beginning of the phone call they say thank you for calling INFINITY DISH authorized retailer for dish network ... you people are just dumbasses and need a real education |
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