| IBSN |
| IBSN Worst Customer Care, Lack of knowledge in Tax preparation Internet |
| 14th of Mar, 2011 by User696611 |
I received the worst ever customer care from IBSN. I had to teach IBSN folks about the difference between regular tax filing (1040) and amendment filing (1040X). Though they have 10 different contact numbers and 5 mail ids for support, I never received response from any of them. If you are lucky enough to get hold of a folk on line, he will hung up that he will get back but they wont. I have pasted my last mail communication to one of their senior official as escalation after months of follow-ups but even he turns out to be a dumb. Finally I had to call bank to dispute the transaction and get the money refunded back. They are the WORST in customer care. I never recommend to any one and also I told my friends that I referred to hold off. I also attached the screenshot which shows the status that got stuck on 2/21 and no updates thereafter. ----------------------------------------------------------------------------------------------------------------------------- Mon, March 14, 2011 6:07:10 PM
Re: Unhappy customer - Need Refund of Fees - TC10767 From:
Karthick View Contact
To: [email protected] Wow, what an awesome customer care! Even after few escalations, there is no response. A perfect example to post for 'IBSN reviews' over the web. I will make my own efforts to get my money back. Thanks,
Karthick ----------------------------------------------------------------------------------------------------------------------------- From: Karthick To: [email protected]
Sent: Fri, March 11, 2011 7:28:20 PM
Subject: Unhappy customer - Need Refund of Fees - TC10767 Hi Ramesh, I am writing this mail to you after weeks of follow-ups for an update of my amendment. The customer care is very worse as they are not reachable most of the times and if reachable, they are not able to answer any of the questions. None of the mails sent to mail ids mentioned in 'contact us' are answered. I have been dealing with Francis, Silambarasan, Rajan over the weeks and they just provide false hopes and nothing else. I also spoke with Deepak (who seems to be a Manager) but he also disappeared after the promise. I also need to instruct and teach IBSN folks that the amendment is different from regular tax returns. And every time, I need to explain my problem to a different folk that answered the call and finally ending up in vain. At this moment, I don't want to file with IBSN and I want my money (340$) refunded that I paid as part of tax summary fees on 2/18. PS: If you would be interested to know the background of the issue, I have listed the summary in the attachment. Also, if I don't hear back for this mail as well, then I will not call IBSN any more, instead I will call the bank to launch a complaint to get the refund. Please check and let me know. Thanks,
Karthick |
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I also have faced issue with IBSN.I have filed Tax for year 2010 in march 2011.And till today i have not heard status from them abt it.I had to call them several times.They shifted from Chennai to Bangalore office ..so their office was remain close for close to 2 months with out any note to customer.Today (Nov 8 2011), i called them for status and i here message saying there is no one to talk abt during morning shift about US Tax filing.So they asked me to call during EST timings.I called them again at 10 PM and there is lady took and she does not know what she is suppose to do and she asks me to wait for 30 mins as some other person is responsible for it.
IBSN really sucks, really advice everyone not to go for it for any kind of Tax filing,
Very Bad Customer Service, No process, No updates to cusomer.
Very bad on the whole. |
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