I sent two iPods to DigiExpress for them to replace the batteries "professionally". What a disaster.

12th of May, 2010 by User888824

I sent two iPods to DigiExpress for them to replace the batteries "professionally". What a disaster. They sent me back the iPods 3 weeks later - even though their web page says "2-3 days". One of the iPods was COMPLETELY DEAD, won't boot. So it cost me $20 shipping to them, $45 for the "professional" battery install, they had the balls to charge me another $25 for "technician's time to try to fix the iPod", for a total of $90 for the privilege of them destroying my daughter's iPod! The DigiExpress owner does not the understand the concept of "I sent you a working iPod whose battery lasted 5-6 hours before needing recharging. You sent me back a dead iPod which won't boot and won't charge. How can you say that you didn't break it?". He was stringing me along for a week with vague statements that he would resolve the situation, but in the end, when I pressed him, he said "there is nothing I can do for you". My daughter is devastated; this was a 3rd generation iPod Nano with a nice size screen, and we have like 15 accessories for the old iPod connector. She doesn't like the current iPods. If you care at all about your iPod, do yourself a favor and send it elsewhere for battery and repairs, there are other good businesses out there. A professional looking web page does not make a good business in itself. After the fact, I have Googled for DigiExpress, and sure enough, there are other people who have been ripped off by them, and call them a total scam.

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