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| House of Brides - World's Largest Online Wedding Store cancelled bridesmaid dress order 3 weeks before wedding & withheld refund Internet & Illinois, |
| 23rd of Oct, 2011 by User598689 |
| On September 4, 2011, I ordered two bridesmaid dresses (Alfred Angelo - Bridesmaid Dress - STYLE#7027) for my sister's November 4, 2011 wedding. I chose and paid for rush delivery (this was offered to me on the website when I ordered the dresses), which according to is an average 6 week delivery time. On September 6, 2011, I received a brief email from a representative of House of Brides named Karen that said the manufacturer, Alfred Angelo, could not possibly meet the dress delivery deadline--not even with a "Super Rush|." I sent Karen and the webmaster several emails--most of which were not replied to--and told me I would get a refund "when they processed it!." I asked for a specific date, and they refused to talk with me:. Finally, I received my refund on October 15, 2011--well past the 30 day mark Melissa, another representative, promised me via email'. To make matters much worse, another girl from the same bridal party who ordered her dress from this website was told 2 weeks after my dress was cancelled that her dress was cancelled, too.. And by the way, this girl ordered her dress the second-to-last week of August--even earlier than I did! To put the icing on the cake, ANOTHER girl from the same wedding party (the groom's sister, this time, who ordered her dress from HOB in early- to Mid-August)just received notice on October 12, 2011 that her dress order was being cancelled--3 weeks before her own brother's wedding,. This website and these "business people" have caused so much stress, confusion, and anger within our wedding party for an occasion that is supposed to be special:. They are obviously not on top of their orders and don't care about people's special occasions, money, or time--the exact kind of service they are supposed to be providing. They do NOT respect their customers. Luckily enough, we other providers of the dress, which proves that yes, the manufacturer CAN make the dress and get it to customers in time. |
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Dear Customer,
We apologize for any inconvenience. The manufacturer of your order notified our Ordering Department regarding the status. Our representatives contacted you and the other party immediately thereafter. We understand your frustration and assure you we acted promptly upon the manufacturer's notification.
If a manufacturer is unable to deliver an order within a customer's time frame, we notify the customer and offer the option to reselect from a manufacturer and/ or collection that is available. If the customer requests a refund instead, we process the refund. As stated on our website's Terms & Conditions, refunds can take up to 30 business days for processing.
We again apologize for any inconvenience. Please contact Customer Relations at [email protected] for further assistance.
Sincerely,
House of Brides |
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