Homecenter.com

Homecenter.com -Brian Okin, CEO, owner Taking money from Senior Women, Fraudulant thieves, did not respond to my inquiries New York, New York

24th of Jun, 2011 by User785586

On February 26, 2009 I ordered a shower hose, Grohe Relaxa Series model
#28143R00, from Homecenter and paid $101.97 by debit card to have it
delivered. The shipping was fast, but when it arrived on March 4, 2009,
it was the wrong product. What I received was Relaxa model #28143000. Immediately, I e-mailed the company about the error, and was surprised
to get a return e-mail that night from the CEO (it must have been midnight in New York.) He assured me that it was an error that could be easily remedied. Through several sequential
e-mails that night he indicated that if I wanted the correct item
shipped to me I would have to wait until they received the one I had and
credited my account. Or, I could pay again now, and return the item
after I received an 'RGA' number. I was desperate, so I ordered another
and paid again for the original item. This time the debit was for $93.02
(a bargain I guess.) I immediately contacted their returns department and was given an RGA
number and was told they would send a shipping label. It never arrived.
Numerous attempts to get through to them were futile. As soon as they
realized it was me on the other end of an e-mail or phone call, they
did not respond or hung up. Their returns department had contacted me
by e-mail on a couple of occasions since then, inquiring about the open
RGA#. As soon as they realize it is this account, they no longer will respond to my e-mails. Furthermore, I have never received the second shower hose I paid $93.02 for on 3-4-09.

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