Home Security Store Advertises tech support; sells you overpriced alarm systems/components, then fails to support them Riverside, California

7th of Mar, 2013 by User501423

I have purchased 2-3 alarm systems under different accounts from Home Security Store. I installed each system. Never had any issues. I have a background in electronics, high tech capital equipment field repairs, military avionics, etcetera. Also have much experience in computer and proprietary software, as found in these home alarm systems. Installing these rather low tech systems is relatively easy. I have a GE Simon XT system. I wanted to add a couple outdoor motion sensors. Home Security Store sells the OPTEX VX-402R outdoor motion sensors. While their site does list compatible transmitters for the sensor, they don't come right out and tell you that you need to purchase a TRANSMITTER to go with the sensor. No issue. I had spare door sensors. I followed their installation instructional video, which tells you how to connect the transmitter to the motion sensor. Trust me, it is HOKEY. While Home Security Store are not responsible for the design, they are responsible for selling crap like this to customers like me. They could choose to go with a quality sensor that perhaps already has a transmitter in it, not requiring their customers to maintain batteries in TWO devices, perform wiring, troublehooting the inevitable constant "Sensor open" and "Tamper" errors. I installed the wiring for the motion sensor to connect to the transmitter. I wired the 9 volt battery too. I installed the transmitter case into the main housing of the motion sensor (bizarre). I ended up with constant "Tamper" errors and "sensor open" errors. Because I am not a moron, I understand that the "tamper" error relates to the seating of the transmitter cover, inside the sealed motion sensor. I understand that the "sensor open" refers to the state of the motion sensor, being transmitted back to the alarm panel. Try as I might, for four hours spent on the issues, I couldn't ever get both errors cleared on the two external motion sensors. So, for the first time in two-three alarm installations with items purchased from the Home Security Store, I call the Home Security Store for help; help with the installation of the sensors that I PURCHASED FROM THEM A FEW DAYS AGO... in an order of 3 items, totaling $333.18 . I spoke to a tech in their (we don't provide) tech support department. fter giving him my account information and letting him know the model of the external sensors I purchased from Home Security Store, I told the guy that I am installing the aforementioned sensors on a GE Simon XT alarm panel that I already owned. I told him the issues I was having. He wanted to know if I was using the "MCT" transmitter model... which is not used on GE Simon XT systems; clearly, the tech support needs tech support. I informed him that I was using the VISONIC MODEL recommended by Home Security Store. Next, the guy tells me that he wants to "stick with the facts" (whatever that means); he said that the "tamper" error was due to the transmitter cover (DUH). Next, he told me that I didn't purchase my alarm panel through them, indicating I am not entitled to their help. I guess these are the facts the tech support rocket scientist wanted to stick to. I told him that I purchased the MOTION SENSORS through the Home Security Store and that I needed help with installing them, not with installing the alarm panel which was already installed. At this point, I told him that I would take the trash items out in my yard and beat them with a sledgehammer, sending the remains to them. I also expressed that, after purchasing 3 alarm systems and various other orders for accessories (I have $600 worth of them on my account alone), I would never spend another dime at the Home Security Store. I called their Sales Department, to express my outrage. I had to go through the entire saga again. I was transferred to another person... who wanted the saga repeated yet again. Her response? Did she offer to make good? Get help? Anything? No. She said "go ahead". Trust me. These clowns do not deserve their BBB "A" rating. I imagine they have it because they sought BBB Accreditation. I will be filing a BBB complaint in the near future. My loss... but it will be MY LAST LOSS from Home Security Store. BUYER BEWARE!

Track this Report 0 Comment | Post a Comment