Three weeks later, a charge of $46.98 showed up in our account for a set of earrings...neither desired nor ordered mind you. Upon calling the 1-800 number, she was told that she would have to return the earrings, then we would receive a refund for the transaction.

I called them and spoke with a rep first, then to her supervisor (who sounded like the exact same person). I was informed that it would be 7-10 business days to receive the refund and that it had already been processed. I told her that was not acceptable. I wanted the refund processed today because, after all, they can debit the same day, why can they not refund the same day? She told me that it was policy (the 7-10 bus. days), to which I replied that I wanted an exception to the policy and that I wanted to speak to her supervisor. She stated that she was the only supervisor on duty. I thought that this was a little odd that the second person I spoke with was the highest person working on a Monday at 1 pm EST (not a holiday either). The "supervisor" I spoke with stated that our account was closed and that we would not be receiving any further items from them.

After reading a few other people's issues with this company (Reference L.J.'s report #680536), I decided to contact my bank. The only way I can figure to avoid additional charges later on, we cancelled the debit card that was associated with that account, and had our bank issue us a new one.