Holiday Inn Express

Holiday Inn Express has the rudest service ever in Murfreesboro, Tennessee

16th of Nov, 2010 by User854403

I recently had a wedding and reserved 9 rooms with this hotel. At first everything was great from reserving the rooms all the way to detail of which people I wanted in each room. Well when my guest started checking in the ladies we joking and playing so much they were not paying attention to what was going on. My 1st guest room had to be changed at check in because the room was flooded. After they left my wedding practice to return to the hotel the same couple who room was flooded at check in their room was flooded again and had to be changed again. Okay when I came to the hotel to find out what was going on they were still laughing and said "oh we got it taken care of". Again i had another guest room that I myself stayed with him that night to wake up the next morning with the floor of the room flooded because the sink and the toliet overflowed. With all these mistakes this hotel tried to charge me "NO SHOW FEES" saying I had 3 people not show up when everyone showed but 1 and I cancelled it before the cutt off time of 6pm. Well a week later is when they sent me the email saying that they were going to charge me these fees.....A WEEK LATER!!!

Well I spoke with the hotel manager Jason and he assured me that the fees would not be charged and if it did post he would return my funds. Sure enough the fees were pending to my acct. I called Jason and he even sent me a letter saying that this would not POST to my account yet the very next day it posted when i called back he was out of office and the RUDE front desk clerk hung up on me and said he would not be back in office until the end of the week. Well I called back and asked for another manager she said there is not one and hung up again. I called back and told her to stop hanging up after I ask one question she then hung up on me again.

THIS PLACE IS A scam by the time I got in contact with corp. the manager Jason was emailing me upset because the front desk clerk was crying because i called back upset about her being unprofessional. This hotel has still yet to get me back my funds saying that it takes the bank 3 days to return funds. Well I actually am a banker for a very well known bank in the COUNTRY so I had to inform him the funds never would have posted to my account if he had removed the charges while it was pending like he said and if a vendor refunds funds to a account it does not take 3 days just the end of the next posting. Just like when they tried to charge me for 2 nights when I only stayed for 1 that second nights charges were removed before posting to my account. This hotel is very rude and unprofessional to the public I would not recommend my worst enemy to this hotel......and I will be reporting them to the BBB

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