Hit Web Design will continue to string you along for additional money and you will never get to tech support, they always have 20-30 people on hold and if you do get someone they will send you straight to voice mail, not a supervisor. It has been 4 months and such a headache and nothing but problems. Then to come to find out when I cancel my credit card, I found an additional charge of 19.99$ for miscellaneous expenses from them. Cut your losses, if your dealing with them and fila complaint and do your best to get your money back, like I am trying now.