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hertz rent
Hertz Rent A Car Deceptive practices, poor attitude Atlanta, Georgia
12th of Sep, 2011 by User549226
I rented a car through Hertz for $84 for weekend out of Atlanta. At the desk, was pressured to upgrade. Was told the total for the weekend would be $115 if I upgrade, was told I would pay another $30 essentially. Explicitly asked and was told it would be $115 instead of $84. After I turned in the car, I noticed my card was charged for both the $84 and $115. I called and the rep was nasty, said it my word against the sales counter and refused to put on a supervisor. Multiple phone and e-mail requests for a manager to make contact have been ignored. I have read the contract and it states the total charges would $115. Nowhere in the contract does it state $115 + $84. Hertz also has ignored my complaint through the Better Business Bureau. I disputed the charges through my credit card. They report Hertz won't respond to their request either. Deceptive company, be very cautious before agreeing to anything. Have a poor customer service attitude towards consumers.
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