Herff Jones - Class Ring Warranty

Warranty replacement - Sells pitch like they replace your ring at a fraction of the cost if lost or stolen. Not the case!! scam!

22nd of Feb, 2012 by user8832

My daughters school uses Herff Jones to supply the graduation materials including class rings. I ordered my daughters class ring and she received it in the fall of 2011. At the time of sale I was hestitate to purchase the 10k ring due to the cost but the salesperson sucked me in and spoke of the great warranty if the ring was ever lost or stolen. At no time did he mention that if I had to replace it it would be almost at full cost. I really wanted to shop around more but he made me feel this was the best and at any time I could change the ring etc... So, I bought a $425 ring. My daughter is very responsible and I've never had to replace anything of hers. Unfortuately, a few weeks ago she lost the ring. She was devasted and immediately went to file a claim with Herff Jones on her own. She finally told me. She was so upset and said "mom remember they have that replacement warranty". "Everyone at school said it too". I also remember the salesperson stating this also and ask several parents who were under the same impression. To my shock we received an email back stating it would be $320 to replace it. I knew it would be a fee but I did not realize it would be this much! SOME WARRANTY!! Needless, to say I don't have another $320 to spend. I could have added a rider to my insurance policy for not much but didn't since they had a warranty plan already in place.
I then emailed our rep who brushed it off as the "price of gold" as gone way up. And you should read the fine print! Yes, I should have but when you have a salesperson telling you about the warrany you should be able to believe them. I am very disappointed with the Customer Service with Herff Jones and when they roll around for me to purchase Graduation materials I won't be ordering from them!

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