GreenDot Money Card/prepaid

GreenDot Money Card/prepaid Visa WalMart Money Card Charges incurred in locations I've never visited on GreenDot card. Monrovia, California

23rd of May, 2011 by User405485

I purchased a WalMart Money Card through the GreenDot corp. located in Monrovia CA on June 26, 2009. I have a regular bank account but added the Moneycard which is issued by GE Money Bank, for direct deposit purposes and ease in loading funds for my husband, the secondary account holder since he travels quite a lot. Their claim of being able to add or withdraw funds at any WalMart register is correct and very convenient. Having had zero problems with the card for 18 months I fell out of the habit of checking the transactions on a monthly basis. After receiving a call from my husband to please transfer money to the card a few days after a check was direct deposited I pulled up the account history from November of 2010 through March of 2011. The odd activity started in with one charge in January, 2011 and extended through March, 2011. I was amazed to find 14 different charges in 9 different states ranging from a low of $5.83 to a high of $105.10 all to WalMart stores. Included in that total were three charges made on the same day in three different states! I've been in Virginia the entire time and the only locations my husband has been in are Kentucky and New York. Imagine my surprise with charges in Texas, Louisiana, Kansas, South Carolina, Missouri and Tennessee in addition to the undisputed charges in VA, KY and NY. I contacted customer service and filled out a dispute form with the dates, locations and amounts and sent to the company. In the meantime, regardless of how convenient the WalMart Money Card is to load and unload I personally consider it a total ripoff with lousy customer service. The first customer service rep actually tried to convince me that all the 15 different store numbers were located in Niagara Falls New York. A tiny bit of research shows only one WalMart there. I received a letter from the GreenDot/WalMart Money Card Dispute Resolution Department 2 days ago rejecting my claim. When I called they told me the claim was rejected because and I or the other card holder had failed to keep the card and PIN secure and that I had filed a false claim!!! Neither my husband nor myself have ever lost, misplaced or loaned our card to anyone. Obviously I have requested supporting documentation. I'll keep you posted with any new developments. In the meantime I advise anyone to pass on the GE Money Bank Card being marketed by WalMart as the WalMart Money Card.

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