Great Southern Water

Great Southern Water Treatment Puronics of Orlando Uses Scare Tactics and Deceptive Practices to get people to buy unnecessary water treatment devices

12th of Nov, 2010 by User119853

In August of 2009 we bought our first home. About a week later we received a phone call from someone claiming to be from Puronics of Orlando. They congratulated us for our new home purchase and stated that they would like to offer us a free in home water test and that it would only take a few minutes of our time. They made it sound like they were from an official water company. Not knowing what we were truly in for, we agreed. The sales representative, Larry Heath came out to our home and brought with him a big black binder that included pictures and all these so-called facts about our water. He did the water test and began sharing how contaminated our water was and how their had been traces of cow manewer found in our water. He then showed us a sample of water that showed these little particles floating in it and stated that our water was definitely contaminated and that for the health and safety of our family we should not be drinking this water.

Then the whole reason for his visit came out! He started into a sales pitch on how we needed this water purification system. He stated that this water purification system would purify our water and remove all of the contaminants. It would also remove and clean all of the muck and guck from our pipes. He stated that we would notice a significant difference in the taste of our water and in the feel our skin after taking a shower. He also stated that we no longer would have issues with soap scum and mildew. He then showed us these facts or statistics in his binder of what was in our water and how it could cause disease and illness if we kept drinking the water without a purification system. After 3 hours of him using scare tactics and pressure sales we finally agreed to buy the system. He then showed us the price of $7990.00 of which we were taken back and said we should think about it first. He then stated that they would be providing cleaning solutions all of types for the first 5 years and that the cost would make up for the monthly payments if we decided to finance. He also promised coupons for food items (which we have never seen) and that would also make up for the price we would be paying so we would not really be out any money in the long run. Believing what he told us we agreed to buy the machine. My husband signed the paperwork to have the unit financed. He told us to not drink our faucet water for 2 weeks while the purification system worked to clean out our pipes. We waited and after 2 weeks to a month we noticed no difference. We called the company to complain and they have not been cooperative. I have since found out that we were given the same story as many other people and that this company is a scamming people into buying their products. Then in August of 2010 they have the nerve to send a notice for maintenance on the system and want to charge us $200 to come out and if we decline then the so-called lifetime warranty will be null and void. I refused to have them do anything else and just want them to give us our money back and come and get their piece of crap off my property.

There is information on the Federal Trade Commission and the Florida Attorney Generals Office about companies like this. Unfortunately I found out about it a little too late. I have had to hire an attorney and it looks like it is going to go to litigation!
I know I am not the only one who has been scammed by them and if anyone else is willing to come forward with me on this, I am looking for enough people to be able file a class action against them.

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Comments

4920 days ago by Benj711

Ummm, yep, we bought one of these. Same story, except I think it actually does what it's supposed to. We love our reverse osmosis tap at the kitchen sink. I did work it down to an even $5000 including tax and everything, which is why we bought it. The company seems fairly legit, but you never hear about them anywhere. Oh and we did get a call about the bi-annual maintenance, which was never mentioned by the salesperson at the point of sale.

I hope it's really a better product than a simple softener system, but if I could do it over again I would probably have bought just a decent softener for $1000 or less and then a good reverse osmosis tap for drinking water.