| Grand River Toy Poodles |
| Scammed by Grand River Poodles by Roberta Katona |
| 14th of May, 2012 by sweetmomboricua |
Mrs. Katona lives in the state of Ohio and we live in the state of Missouri, we purchased a light apricot toy poodle puppy. In her false ads in www.puppyfind.com and in her website www.grandriverpoodles.com she is selling her puppy for $1,300.00 without AKC papers. We paid her $1,500.00 because we were promised to have the puppy with her AKC limited papers. We paid $200.00 for the AKC papers. She claims to be a top breeder, who has won multiple shows, and is in very high standing with AKC. After paying $1,500.00 plus $375.00 for shipping, plus all PayPal charges, I paid close to $2,000.00. Her website states when you receive your puppy you will receive a complete vet exam, health certificate, airline approved crate, a soft bed with food and water. The ad in www.puppyfind.com states I will also receive a copy of her pedigree.
After I paid her completely, and complied with all of her requests, and paid the $375.00 for shipping, it is my understanding that the shipper is responsible in obtaining the airline that will transport the puppy from point A to B. In fact, I am the one that had to find all the information on the two different air carriers, because she was to busy to do this herself. Remember, I already paid her the fees, she was the one responsible for doing all of this.
When I received the puppy, the crate was used, the feeding bowls were bent, and the so called soft called bed was a used kitchen rag with holes in it. ( I have pictures to prove it). There was no food or water in any of her bowls. When I took the puppy out of the cage she was not given a bath or groomed and had dried feces stuck by her anal area. The only paper work I received was the health certificate allowing her to travel. I never received copy of the vet exam, the soft bed, her AKC papers and her pedigree papers I was promised.
When I contacted Mrs. Katona inquiring about the papers for the puppy including AKC papers, shot and vet records, she said there are not vet records. I asked her how am I supposed to know what shots she had because she is supposed to be current, she said she is the vet. But in her ads and website says that her puppies are thoroughly checked by a local vet. Besides that she told me that in order for me to get her AKC papers I have to pay her a fee of $500.00. So I asked her if the puppy is $1,300.00 without AKC papers, and $1,500.00 with limited AKC papers, which I paid, now I have no papers, and I asked her what was the extra $200.00 I paid you for, she could never respond to me. So now I paid for a mutt. So I have a puppy with no pedigree, no AKC papers, no shot records, nothing. Up to now I want to know what I paid $1,500.00 for.
When I told her I want all of my money back, because I felt and still feel defrauded and what I was promised I never got, her response to me was this: She will out of all the money, she will deduct $300.00 for a non-refundable fee plus she will not be refunding the PayPal charges, and all of the sudden after she gets the dog back she needs to take the dog to a local vet for a checkup, after she told me she was the vet, and she said that the vet bill will be deducted from my money. So in return the only money I will get back, from the almost $2,000.00 I paid, might be $300.00-400.00. I even gave her a chance and called her back, I told her I would let everything go if she sends me the shot records and AKC papers, and her response was “there are no papers for you”.
I have all my paperwork my PayPal receipts, copies of the www.puppyfind.com ads, and the copy of the website advertisement for the puppy she sold us. |
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Well, we came to a resolution, she was going to send me the AKC limited papers in my hand and I would update the websites stating that Mrs. Katona made good on her promise on satisfying us, the customer, for her mistakes. Even the other night before we made an agreement she wanted us to take out all of our comments we put on the forums because she said it was hurting her business. Again another scam by her. NOW she wants us to remove all of the posts and she will let the BBB hold the AKC limited papers and then release them to us once the post have been taking down. It looks like a lot of people out there are watching our back and their backs so they don't get SCAM from a breeder that she is. She said to my husband today she would really like those post down because her sales have gone DOWN THE DRAIN and people are questioning her reputation as a dog breeder.
I am willing to send the "resolution" this so called breeder sent me to anyone who would want to see it.
My email is [email protected]
From: Grand River Poodles [mailto:[email protected]]
Sent: Wednesday, June 13, 2012 1:02 PM
To: XXXXX Davis
Subject: Complaint #: 754840, Offer of resolution
Hello Anne,
I left a message for you today, Jun 13, 2012 at approx. 11:00 to 11:30 am.
I have written and notarized a proposal to submit to clear up the complaint filed by Mr. and/or Mrs. Robert Starr. I will attach the notarized complaint for your acceptance and forward to Mr. Starr and his Attorney of record.
They suggested I mail it directly to them, yet, I feel your department would indeed be the place to start.
In summary:
I am too stressed to fight for my rights.
With over 50+ complaints filed by them such as internet complaint forums, BBB, AKC, your department and negative internet postings Mr. and Mrs. Starr have submitted.
It is affecting my ability to sleep, I am unable to eat and taking a lot of my time away from my Toy Poodles which I can not spare.
I am overwhelmed with phone calls of people wanting the gossip. I feel it is a private matter between seller and buyer and I do not have time to gossip.
I did receive one e-mail from an individual who wanted our puppy, yet, she had two reason not to obtain her. First reason, she felt my price was too high and secondly the recent complaint all over the internet from Mr. and Mrs. Starr., caused her concern.
Mr. and Mrs. Starr have their money back. I am going to allow them to keep the puppy, with no payment to me or requested by them from past, present or future, shall be allowed with the acceptance of this proposal.
I agree to order the AKC limited registration papers they so desperately fought for.
They verbally promise to remove their 50 + posted complaints completely as soon as they register the puppy in their names as rightful owners.
I do not trust this as they have promised to send her home, I sent them 2x the amount for the puppy to fly home and they changed their mind in 30 minutes after I sent the money as instructed by them through Money Gram. They did not collect the funds and I retrieved the money after 6 days. Very disappointing to me and in my experience they are extremely untrustworthy.
Is it possible for me to ask you to hold the AKC puppy registration papers, until all the negative postings are removed and all and agencies settled with this proposal.
I require all postings to be removed from the internet and unsearchable or viewable by the public or private agency.
I can not afford to seek counsel in this matter to have the papers help in escrow or such.
Please accept the high lighted area beginning with I do not trust, as a huge part of my proposal.
Thank You for your assistance in this matter.
If I may expedite my request in any way or you require additional information, please notify me.
Sincerely,
Roberta Katona
(440) 259-3010 home
(440) 218-0168
4349 E. Oregon Street
Perry, OH 44081
Better Business Bureau, Inc.
2800 Euclid Avenue, 4th Floor
Cleveland, OH 44115-2408
Phone: (216)241-7678 | Fax: (216)861-6365
www.cleveland.bbb.org
Robert Starr
152 Turtle Creek Drive
Branson, MO, 65616
06/13/2012
Dear Robert Starr :
This message is in regard to your complaint submitted on 5/13/2012 12:57:17 PM against Grand River Poodles. Your complaint was assigned ID 9037186.
Thank you for contacting your BBB for assistance with your complaint.
After receiving your recent complaint involving the above named firm, we contacted them. A copy of the firm's response is enclosed.
If the company's response is not what you requested, please keep in mind that our efforts in a situation of this kind are purely voluntary, and we cannot require or demand action from the firm. Also remember, that resolution of a dispute may mean both parties have to compromise.
Please contact our office within 5 days if you wish to accept the company's offer. If you wish to pursue this matter, please contact your local SCC or the Ohio Attorney General Office 614-466-8831.
Your communications will aid us in future evaluations of this firm's BBB files. A company's report is based in part on complaints reported by consumers.
We hope that you feel some degree of satisfaction and we invite you to please visit our website at http://www.bbb.org/ for company reports and a complete list of BBB services.
Sincerely,
Sirita XXXXX
Dispute Resolution Specialist
[email protected]
The Better Business Bureau |
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BEWARE! For all of those hard working people who are interested a toy poodle, PLEASE DO NOT purchase any from ROBERTA KATONA or her business GRAND RIVER POODLES, in Perry OHIO.
We are NOT the only ones who have complaints against her. There is a lady that purchased one of her puppies recently and the puppy was diagnose with giardia. She contacted Roberta Katona, and she NEVER responded back to the customer. Mrs. Katona puts in her ads that the puppies are vet check and current on all vaccinations... That is NOT true. This lady who purchased her puppy from Roberta was told she was also going to get vet papers and never did, in fact, Mrs. Katona is the one who gives her puppies her shots or vaccines. I have an email from her saying so. That is why when you purchase a puppy you don't know what you are getting. ONLY EMPTY PROMISES. Hmmmmmm... very familiar. We never got vet papers either or limited AKC which we paid an extra $200.00 for. If any of you want to know want to know the other customer name just shoot me an email, I will give you her email and phone number so you can see that Roberta Katona or "the breeder of Merit" that she calls herself is a FAKE, A SCAM ARTIST, SHE OVER PRICES HER DOGS, AND YOU NEVER GET WHAT YOU PAID FOR IN THE END. That is why she has many complaints in the BBB, attorney general's office of OHIO and consumer affairs. Look somewhere else before buying from her. |
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| After all the hell Grand River Poodles put our family through the owner just called us to apologize for all the wrong she did to us. Wow that was amazing. She said that we could keep the dog as a gift for all the emotional damage this situation did to our family and even offered us another puppy. We had to say no on that offer because we already have 2 puppies but that was thoughtful of her. Hope this time around she means what she told us and all her craziness will stop here. |
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| Satisfied resolution for client. Our second puppy arrived May 2012, just like the first, 2 years ago via air from Grand River Poodles in Ohio, owner Roberta Katona. The new puppy is very socialized, full of personality and a happy healthy puppy. There was no issue or complaint with the puppy herself. The issue arose surrounding a misunderstanding regarding obtaining AKC papers for a puppy purchased as a pet. Our money has been returned to us, and seller and buyer are satisfied. We no longer have the puppy. |
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