Consumer reviews and reports on scam companies, bad products and services
Gold's Gym (Bountiful
Gold's Gym (Bountiful, Utah) Golds Gym Utah Gold's Gym FIRED two employees for lying to me, but still won't cancel my personal training contract! WORS
13th of Mar, 2011 by User507424
I joined Gold's Gym in January 2011. When the manager (Brian) had me talk to the personal trainers (Jordan and Carlos, the Manager of Personal Training) before I left, they became very aggressive in trying to get me to sign up for a personal training package. When I resisted, they told me that they "really like me and want to help you." They lowered the price to $160/month and when I said I'd like to try that for a month, they said, "oh, it's actually a two year contract." When I declined due to the fact that I was unemployed at the time, they came back with a better offer. They told me they could let me try it out for one month. If I didn't like it, I could go back and have them cancel the contract by replacing the address on my driver's license with the new address in Utah. It seemed sketchy to me, but when Carlos claimed to call the Territory Manager and confirm this, I agreed. I am as mad at myself as I am them for not getting this in writing. Anyway, both Jordan and Carlos were fired during my first month of training and when I told the manager of Gold's (Brian) about my predicament, he said that he would have the new manager of personal training (Blake) call me and take care of things. Two months later and many ignored calls and voicemails later, and 5 or 6 times of showing up and talking to Brian about my situation, Brian finally told me "there's nothing I can do for you. I have no authority to cancel personal training plans. You'll have to call customer service." This was after he told me for 2 months that he would take care of me because he confirmed with Jordan and Carlos that they had lied to me. If I had the money to hire a lawyer, I'd sue. They have continued to charge me $160 per month and Gold's Gym Utah customer service is as hard to reason with as its gym employees. Please take my advice and pay a little bit more to go with a gym that does not require a contract. Learn from my stupidity! I've never had a worse customer service experience in my life! Gold's conned me. Please put them out of business.

Post your Comment

Complaint Details


Get new code


 

Recently Updated Reports

1
1529 days ago by thestoryofdianegerrish
goldendoodle world - goldendoodle world lake ridge kennels Vulgar,...
I just came across this page a few minutes ago. I am Sandra Johnson and although this page was...
2
1754 days ago by freeinfofraud
Bitky.io - Unable to withdraw funds
Bitky be Aware! Unable to withdraw money! Bitky idoes not allow you to withdraw your funds, do...
4
1758 days ago by ned l.
Bi Polar Bullies - Bi Polar Bullies Kennel Karen Wolfe BUYERS BEWERE OF THIS...
thank you for bringing this to my attention...my name is Karen Wolfe, i'm the owner of...
7
1759 days ago by ned l.
ServiceMagic ServiceMagic scams and cheats contractors...
Jason - I'm sorry to hear about your experiences with your leads recently. The leads that...
     

User Registration

Already a ScamExposure.com member? Log in now.
Username
E-mail address
Password
 
Get new code

User Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of ScamExposure.com? Register now.
E-mail address
Password
Forgot your password?
E-mail address
Back
Loading, please wait...
Your password has been sent to the specified email address. Log in