They guarantee 100% satisfaction if you are in any way unsatisfied with your purchase. They don't list any phone number to reach them and will not respond to numerous emails sent over a two week period. Their business practices look good on the nice website but it is all fraudulent. They will take your money and they do NOT back their guarantee for satisfaction. You will never receive a refund or any correspondence at all. Don't waste your money and get taken like I did!!