GE Money Bank/Gap Visa Closed for a simple mistake, paid in full ASAP realized mistake Internet

20th of Nov, 2011 by User301547

Hi! I'm writing to hopefully get my situation corrected and keep my Gap Visa account. I made an additional pymt over my normal monthly pymt last month. I thought nothing of it until I logged into my Gap Visa account and noticed a returned pymt. I then checked online and contacted my bank. It seems that I didn't update my checking account info on the Gap website with my new account info. As soon as I realized the mistake, I transferred money over to this account immediately. I also paid my balance of $300+ in full. What concerned me is in red on the left hand of the screen it says my account has been closed for purchases. I tried to make a mock charge and it was declined. I want to resolve this situation and prevent my account from being closed. I have worked long and hard on my credit and want to keep this account so I can continue using it at the Gap and other places that accepts Visa. Please help me retain this account and not close it.

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4734 days ago by GEMoneyUS

I'm sorry you're experiencing problems with your account. We'd like to help. Please email me at [email protected] with the following information:

- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
- Reference code DM 112211_User301547

For your security, please do not include your account number in your email.

Regards,
Nicole
GE Capital