Gateway Netbook

Would not accept netbook for repair

14th of May, 2011 by Patricia Allen

Recently, my Gateway Netbook could not be used because it could not display a working mouse. I was advised by customer services to return it to Acer Repair Center in Temple Texas. I was advised not to send it in its original box but to wrap it in several layers of bubble wrap and send it so that it could be tracked.

I wrapped it in four (4) layers of bubble wrap, and then mailed it in a bubble bag with insurance for the full value of the net book as well as tracking on it. About a week later, I received it back with a notification on the outside of the package that it was refused due to improper packaging. The packaging was intact and undisturbed.

I believe they were dissatisfied because I did not choose to use the more expensive companies like FedEx or
UPS. As a retired postal worker, I was appalled at their tactics. I have sent computers via USPS before, much cheaper and had no problem with damage either before or now. It cost me $17.05 to send it and have it refused without them even looking at it.

In order to use the 5 gigabytes of data that I was being charged by Verizon for the next 21 months at $50 per month, I had to purchase a modem to connect to another computer in order not to lose more money. The Modem cost me $250.00 which was better than paying $350.00 to cancel my data service off my contract.

I would not advise anyone to purchase a Gateway Product because of the lack of support. And since Acer is their repair center, I guess that goes for Acer, too.

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