Gaiam Americas

Gaiam Americas, Inc Xpress Redi Set Go cooker scam Stole $101.86 after return Internet

1st of Apr, 2011 by User725059

My mother-in-law ordered one (1) express cooker @ $39.90 by mail. They sent her four (4) units and charged her credit card $149.36. I called the company to tell them she was dissatisfied with the purchase and was told to return the package for a refund. They refunded only $70.88 to her credit card. A follow up phone call gets me only as far as a recording to leave a message. No call is returned.

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Comments

4919 days ago by Todd Turner

My wife was trying to eat healthy and one evening she saw the add for the Xpress Cooker. She thought it would be great to use this for small meals and help with cooking times etc. The special was to get 2 cookers for 2 payments of $19.95 so we thought for $39.95 we could buy one for us and one for our disabled son when he gets his own place. After spending 30 minutes on the phone listening to all of the add on crap they want to stick you with she finally got her order placed. Immediately we were billed $64.95. We got the units in and all we recieved was the cooker! No spatula no inserts, nothing. We didnt like it so we sent it back. A few weeks later i get two more charges on my credit card for $19.95 for the second payment and $14.90 for some friggin tiny cookbooks which we did not want. I called and they stated i could send it back and i mentioned i had already sent them back so please find out if they had recieved them back. She comes back and says they had recieved it and i should be getting $45.00 credit back, as they were not going to reimburse the $34.95 S&H fees. I WENT OFF!!! This is such a friggin scam its not even funny. I would never do business with company again.. LESSON LEARNED and thank you KATHY!! I GOT BURNED!!! Whatch out its a hot one!!

4625 days ago by Jibbs

If you join theYahoo Groups page for the Xpress 101/Xpress Redi-Set-Go/Xpress Platinum units, Cathy Mitchell has a special telephone number to call for help and for getting your problems solved quickly and to your 100% satisfaction. I am a member of this group, and Cathy really goes to bat for the members of the group. Many time she contacts the people who handle her group, and the problems are solved.