Frusco's Steaks

Frusco's Steaks Frusco Steaks, Fruscos Cheese Steaks, Fruscos Cheesesteaks Employee Incompetence, Reduced Product-steak- Quality & Declined Customer S

11th of Apr, 2011 by User835071

I'm not going to begin this "report" by saying how bad Frusco's Steaks is like everyone else that files a scam report. For the most part, at one point in time I thought they were great. They had great cheese steaks, the place was clean and you could usually eat pretty quickly- all you really need from a Philly steak joint... I loved that we had a legit steak joint in the northeast, but it is not the same... My reason for writing this is not because they are "ripping people off" but because I was a very dedicated customer, and I was treated very poorly, and blatantly disrespected by an employee that was AWARE that I order from there ALL THE TIME (simply by looking at their screen they could've saw that I wasn't just a random call, as their customers orders are stored). My name is Matt Dunleavy, I am an internet marketing/reputation consultant, own various businesses in Philadelphia, as well as a portion of one of the largest foreclosed property portfolios in the state of Pennsylvania. EVERY one of my offices in the Northeast had their menus on the kitchen wall at one point, and ordering enough food from their store that I can write off a car.. In addition their drivers have never received a tip of less than $5 from any of my locations. (and I'm only a few blocks away from their store to begin with). On or around April 9, 2011 I called to place an order for my staff for our meeting. A young lady answered the phone, and began taking my order. At first everything seemed like a normal delivery call, until my order exceeded just a few items. You could hear the frustration in her voice begin to escalate as the size of the order increased, I began getting concerned that my food was going to be affected somehow if I kept going with more stuff(as everyone knows what can happen when you piss off a 16 year old kid who handles your food). I then stated that I was going to pay by Credit Card, and she said "okay", and slammed the phone down in a very unprofessional, and disrespectful manner. At first I figured there is a SLIGHT possibility she didn't just do that on purpose, so I then decided to call back and instruct her yet again that I would like to pay by credit card. She said "okay, and...?" with the frustration and ditsy tone in her voice. At this point, I was not only afraid of getting food from there, but I was also confused as to how a business could discourage a customer from increasing their order size(ie. their money). If anything, she should be encouraging it, if not HELPING make the orders bigger. If I ever discovered that one of my employees DISCOURAGED a dedicated customer from increasing the size of their purchase, and then disrespected them afterward to the point where they would stop buying, I wouldn't be able to sleep at night let alone continue their employment. I've had other minor incidents in the past regarding their employees and customer service- but never enough to get someone as busy or savvy as me angry enough to where I felt the need to file complaints.

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