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| FreeScore.com Pray you don't get Dana as a supervisor: Also make sure you understand when the ACTUAL week ends!! Internet |
| 28th of Nov, 2011 by User764590 |
| I am going to go off about freescore.com because at first glance I was satisfied with the service but then it got horrible. I signed up for the service on a Monday about 11 am and I played with the service for the rest of the week. The following Monday I knew I had to cancel or they charge the 14.95. I had time so I called and cancelled with a rep named Samantha. I was quite pleased with her service even though she tried to upsell me more than once but she finally cancelled the service. I made it clear to her that I needed to know that I wanted it gone BEFORE they charged my card. She was sly in that she said that was NOT a problem however 2 days later I noticed the charge on my CC. I called and spoke with a rep who said they could not issue the refund so then I asked to speak with a Supervisor whose name was Dana. This is where it went from bad customer service to TERRIBLE customer Service. Dana said with noticable contempt and such a condescending attitude in his voice that they would not issue a refund nor were they willing to even consider it. I remained calm even though this jerk REFUSED to give me te refund. I then explained to him (and I will provide the email below) that I was going to get my money back one way or another. He asked how that would be done and I told him how. I said first I would contact my CC company and prceed to do a chargeback. You have the right to do that whenever you do not receive the service you intended. I know this because I have dealt with all CC companies with the many of years of service in the CS field that I have. Anyway Dana then even got more snide in his responses and tried to make me feel like a child being scolded when he asked me, "If I understood the terms and conditions?" I replied that I understood that I had a week in order to cancel and informed to him that my week was not up... He said it sure was as of MIDNIGHT that day!! Anyway he asked me again if I understood wat I agreed to and as sarcastic as he was to me I bit my lip and said, "No I did not understand!" He then proceeded to do my refund only because he knew he was not going to win and after I threatened to contact his boss and his bosses boss and his bosses boss via email and put this info on how I was treated on the net and everywhere where someone would read it and write their own opinion about their experience with them. Anyway this is all I have to say about this worthless company and I will NEVER deal with them or any of their affiliates or anyone who sponsors an ad on their website... Also know this... If you have been charged by them even though you do not like their service or the way they provided it yuo CAN get your money back... Just email them and explain what you will do if they do not return your money. If that dioes not work then call your CC Compny and start the chargeback process... Now here is the email I sent to them: [email protected] >>> ----------------------------------------------------------------------- I am writing this email today because of the way I was dealt with by your company and a supervisor named Dana… I want you to know that in the multitude of dealings that I have had with individuals whether in retail stores, online stores, credit cards or whomever, I was never and I mean NEVER MADE to feel the way I did as when dealing with Dana… I was verbally belittled and talked down to as if I was a child. Dana’s condescending attitude towards dealing with me when I requested a refund was totally reprehensible and should NEVER have been allowed by a Customer Service standpoint. I cannot believe that Freescore.com allows this kind of customer service with no repercussions especially from a Supervisor. I have been in customer service with 3 companies and I know first hand from being a supervisor myself that if I had dealt with ANY customer the way Dana dealt with me I would have received a counseling from my managers. Now I am not asking for anything but this. I want to know that his supervisor has talked with him about the attitude he displayed when dealing with me. As a tool it would be great if his supervisor had a copy of the conversation which took place on Wednesday November 23, 2011 at approximately 1:10pm. In addition I do not need to know what was done to insure that this does not happen again to the next poor soul who calls in and has to deal with Dana. I am saying it is NOT alright for a supervisor to just have had a bad day. If that is the case then he needs to stay home because customer service reps CANNOT have bad days when dealing with customers as it is us who makes your business. In addition I would like to receive a reply email back from a manger and in that email I want to know that this situation has been dealt with. I will also be sending this a copy of this email every day until I receive such reply. If I do not receive the email from a manger from your company within one week I am going to go on RipoffReport.com and make sure that I copy this email to their site and see how many other individuals have had bad dealings with freescore.com and see just how much noise I can make about your company. Is that the kind of publicity you want to receive? |
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