Fox Moving

Fox Moving and Storage Hidden Charges- Terrible work- Unprepared! Beware of this company! Knoxville, Tennessee

15th of Aug, 2011 by User103441

This fraudulent company is unbelievable! Beware and go with someone else. Hidden charges and they slam you with a 12% fee of the total move- that is NOT quoted when you call. They have figured out to get away with this and it is a shame that they can! I should have done more research and reviewed this company before I hired them but I was rushing and called around and they were the best priced...or so I thought. I was quoted a flat rate fee of 79.00 per hour for 2 men. The first mistake...they showed up dragging saying how tired they were. Then they didn't have tools...so while I searched my neighbors for tools they stood around and smoked. I saw how slow they were moving so I asked could I help and they were like YES! so I started bringing items to the truck. When I made the reservation they asked what did I have to move...I listed everything including the exercise equipment I had. Well they got down to having that left and to give them some credit they tried numerous ways to get it through the doorway to no avail but the attempt stopped there....they did not want to take it apart saying they needed
other tools so I have 2 pieces of exercise equipment still at my condo needing to be moved! Well the move in was fairly smooth till we got to the bill...as soon as they pulled in they wanted my payment information...I got that all filled out and he called in and they gave a price..well when I did the math it didnt end up...imagine my surprise to find hidden charges of 12% of the total bill! Immediately I got on the phone and called...explained I was not quoted this and was put on hold until I hung up. Then Monday I called back and talked to them again and was told I would have a call back and it is Friday with NO return calls! This MO is exactly the same complaints I see everywhere now so they are getting away with these practices. The funny thing their website advertises no hidden charges, honesty and happy move guaranteed! yeah right.... I hope to tell as many people as I can about this terrible move and that will hurt them the most in the long run...the funny thing I was going to use them to move my business in September so they have lost that already as well. Oh the kicker...my dining room table is upside down on the furniture mats they didn't even set it up! Going to post those pics as well! Beware of this company!!! Save yourself a headache and money and go with another company!

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