Floor and Decor Outlet Floor and Decor Outlet of Arvada, CO Denies warranty for unrelated reasons Arvada, Colorado

27th of Sep, 2011 by User948128

I purchased engineered wood flooring in April 2007, completed the installation using their materials, supplies,install kits, etc. The excess materials were returned in May of 2009. Within a year I started seeing the top layer of flooring lifting up off the base in several places all around the house. After contacting the store, I was given some websites and emails to attempt contact wiht a foreign manufacturer about warranty satisfaction. Several months passed until a US rep in Georgia emailed me a way to glue down the laminate layer. I continued pursuing satisfaction and eventually made contact with anew store manager who sent me company-generated info about filing a warranty claim. I was required to seek out and hire a certified wood flooring inspector (cost- $400, about 10% of the original purchase cost!) and told me I would be reimbursed. The inspector measured, tested, photographed and wrote a report saying the floor does not meet manufacturing specifications of the wood flooring institute and needs to be removed and replaced. The claim was denied twice for unrelated issues and not on the merits of the inspector's report. They also made a rather unfortunate claim about not knowing the inspector's standing, despite the fact that I included his bio and certification info with the report. Now I am left with a floor that continues to delaminate, separate and otherwise look squite awful- and needs to be replaced. I filed a complaint withe my local BBB, have requested local TV consumer reporters to follow up the case and started a small claims case against this company.

Track this Report 0 Comment | Post a Comment