| I have had an account with First Convenience Bank in Greenville, TX for 5 years. I am a retired teacher, and also have two other part time jobs. My check from the Comptroller's office for Teacher retirement, and my two other checks go into the bank through direct deposit. I also have my mortgage, car insurance, and phone bills paid through automatic withdrawal each month. My mother passed away on June 10, and I inherited 623 acres of land. My brother is going to rent the property from me for pasture for his cattle. He wrote me a check for 2,500.00. I went to the First Convenience Bank at the Walmart in Greenville. There is a assistant Branch Supervisor there who has very poor people skills. She always yells loudly when I step up to the teller window, "What are you doing today?!!!" I believe that she is passive aggressive towards me, but maybe we just have a personality conflict. I try to avoid her window when possible. But on Thursday July 7, I was unlucky enough to have to deal with her. I told her that I wanted to deposit a check to my account. She took the check. looked it over, filled out a deposit check, and then pulled up my account on the screen. She looked at the screen for several minutes, and then told me very rudely. "If you put this check into your account, we will put your account on hold for several days." I asked her why, and she didn't give me an answer. Then she said, "I will call the bank, to verify this check." After calling my brother's bank, they told her that they don't verify checks over the phone. So then I said, 'Ok, give me the check back. So then I went to the other branch at Super One Foods. I told them that the teller at Walmart had been rude to me. I talked with an assistant manager and told her the situation, that my mother had passed away, the check was from my brother, he would be writing me a check every 4 months for 2,500, etc. The assistant manager said, "No problem, we will deposit your check. Have a nice day. So when I went to the bank on Monday, July 11, to check my balance, I noticed that they had not deposited the funds to my account. The available balance did not reflect the 2500 deposit. So I asked to talk to the manager. He told me that he didn't know why my check was being held, but that the main office in Killeen had sent me a letter. So after I got the mail the letter said, We are holding your check for 7 business days, because we believe that your check will not be cashed because you have overdrawn your account within the past 6 months. Yes, I had, I had made a minor mistake in my accounting, but they always seem to be very content to take 34.95 for the OD fee. In fact, they make millions of dollars doing this to almost all of their customers every month. I then immediately called my brother, who called his bank. His banker told him that First Convenience Bank had cashed his check on Friday, July 8, for 2,500.00 So they had the money for the check since Firday morning. This was now on Monday, and they are telling me that they can't cash the check. So I called the main branch in Killeen, I asked to talk to the President of the bank, and was put on hold for 15 minutes, finally I was able to talk to a Supervisor named Margaret, who would not give me her last name. I told her the situation, and she told me that the fraud and theft division was putting my account on hold until July 18. I asked to talk to someone from that dept, and she said that they could not be contacted by customers. So I told her, "THE ONLY FRAUD AND THEFT THAT HAS TAKEN PLACE IS THAT YOU HAVE 2,500 OF MY MONEY AND WON'T GIVE IT TO ME. YOU ARE THE THIEVES, AND SCAM ARTISTS! I told her that I would contact the Comptroller of Public Accounts, The Federal Reserve, my Senator, and President Obama, if they did not give me my money immediately. She then said, Have your brother's bank fax us with the Check #, date, and amount of the check, and we will take your account off hold. I told her that the fax would be coming immediately, but the check had already been cashed on July 8. Then later in the afternoon I checked my account again, and guess what the 2,500 was still not available, so I went to the branch at Super One and asked to talk to the Manager, he was behind the counter, and there were a lot of people in line. He said, I'm sorry, I'm trying to get your account off hold, so I made a scene, and told him so that every customer in line could hear me, "YOU PEOPLE HAVE 2,500 OF MY BROTHER'S MONEY WHICH CAME OUT OF HIS ACCOUNT, AND YOU WILL NOT PUT IT INTO MY ACCOUNT, WHERE I COME FROM THAT IS CALLED THEFT! I WILL FILE A POLICE REPORT, I WILL CALL THE COMPTROLLER OF PUBLIC ACCOUNTS, AND I WILL CALL MY SENATOR. I AM THROUGH MESSING WITH YOU PEOPLE. Then I left. I was on my way to my other job, when I got a phone call from the branch manager, he said."Your money will be in your account in the morning. He then apoligized, and I told him that I realized that it wasn't his fault and he had to face my wrath because of everything that I had been through that day. So I apologized for embarrasing him. Anyhow, I finally got my money, but I wanted everyone to know what these people put me through at a time when I am mourning the loss of my mother, and trying to settle all her will in probate, and divide the property, etc. I firmly believe that the pudgy, loud, obnoxious, rude Hispanic Assistant Manager at Wal Mart First Convenience Bank saw her chance to try to mess with me, and have some kind of control or power over me, so she got my account put on hold. Anyway, I wrote a novel here, but I needed to get it off my chest. It was like a poison brewing in my mind. WHEW!!! I FEEL BETTER. AND I GOT MY MONEY, SO IN YOUR FACE. FAT GIRL!!!! |
