| FastTrain |
| holding my transcripts for ransom |
| 18th of Feb, 2012 by Frank Smith |
1. The complaint should be written and legible;
2. It should include as much detail as possible;
3. It should include appropriate supporting documentation, if available; and
4. It should include the complainant’s name and contact information. Anonymous complaints may be investigated, at the Council staff’s discretion, if the allegations are serious in nature
[email protected]
To Whom It may concern,
I am writing to you to file a grievance against Fast train. My entire Fast train experience has been a bad one. The biggest problem that I have had is their parting shot. They are holding my transcripts and refuse to release them even though I have paid them in full. They insisted that I give them a large amount of money even though I had a payment agreement with a third party company named TFC. There is apparently a 45 day lag between TFC and fast train. Fast train insisted that I was 2 months behind on my payments and referred me to collections, To a man called Elio Chang. The Executive director refuses to call TFC to confirm that I was telling the truth and told me that according to her record that I was delinquent. I told her that my new school Florida Tech requested my Transcripts and she said according to her record no one had requested my transcripts. I told her both of this issue that she is refudiating can be easily confirmed. She refused to help me. I begged Mrs. Amore to release my transcripts because I am poor and I really can’t afford to pay off fast train in one lump sum. And that we had a preexisting payment arrangement that I have been paying on diligently and I begged her to let me continue to make payments. Her exact words were.” If you can prove that you made your payments and can prove that Florida tech has requested your transcripts we will take it from there”. Since then she has refused to return my phone calls even though I have proven both of those things. Furthermore I have empty my life savings to pay off Fast train leaving myself destitute and penniless. To satisfy the debt that imposed on me. I have called Dawn Amor 35 times or more in the last three weeks and she has not returned a single phone call.
In a conversation with Elio Chang said,” Dawn Amor made and executive decision to put a hold on your transcripts”. Which led me to believe that she did this to me on purpose. I will not get processed for financial aid unless Dawn Amor allows my transcripts to be sent to Florida Tech Before 25th to allow time for paper work to be processed. I am a single parent and I am raising a child on my own. My father passed away last year and I have no one to help me or look out for me. My wife is terminally ill with cancer and will not survive to see me finish school. I agreed to go to Fast train because they promised me Job Placement assistance, Qualified instructors, state of the art equipment, and personal individualized service.
They lied about everything and as soon as I was finished with that nightmare I tried to go to a really college because I was so sad that I made such a mistake. I feel so foolish for trusting them. Now because I can`t get Financial aid because Fasttrain won’t release my transcripts I owe Florida Tech about 6000.00 that I have to pay in cash, Before I can reenroll to any school. I am ruined for a very long time and all of my dreams for a better life for me and my Son are ruined.
I paid them the money that they demanded but they still come up with one excuse after another why they won`t release my transcripts. Time is running out for me. My Father would be very disappointed in me for letting this happen, my wife may pass away without ever seeing that I am really going to succeed and my son might never know a better life than the one that we lead right now.
Please help me, you have the authority to ask Dawn Amor to Release my transcripts and let me be a success story not just another life ruined my Dawn Amor and Fasttrain.
They will not even tell me when they will release my transcripts.
I can provide as much documentation as you like I have the return receipt from the check I sent they signed for. I paid with a cashier’s check so the money is easy to track. However, they will not deny that I paid them they will just make one excuse after another why they won`t release my Transcripts. I can even provide the email where they change the story time and time again.
Please all you have to do is call and tell them that this is unacceptable.
Frank Smith 904 226 0167
[email protected] |
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