Initially, when the shower continually leaked into my garage and dining room, the company made numerous attempts to "repair" it. When the repairs all failed and the warranty eventually expired, they threw their hands up and told me that we were on our own. I have since had it removed and of course, found that it had been installed incorrectly.

When the furnace failed to do its job in the first few years of occupancy, the company made attempts to "repair" it. They added zones, dampers and even a smaller furnace to address the cold spots and rampant gas usage. Nothing corrected the problem. Once the warranty period was over, they and the contractor that installed it refused to return phone calls. In the last few years, in addition to not working well, the unit has faield on three separate occasions costing large amounts in emergency calls. Finally, a manufacturer's rep was sent out and I was informed that it was installed incorrectly and now should be replaced as a result.

I believe you can see the pattern