Extended Lengths Beauty

Extended Lengths Beauty Supply online beauty supply store streamwood, Illinois

9th of Dec, 2010 by User951489

When i ordered from this company it took over 3 weeks for me to receive my item in the mail. The annoying thing is that the company is in Illinois and i myself live in Illinois as well.Anyways, i contacted the company through there email because everytime i would call the number on the website it would go to voice message. Turns out my package had gotten lost in the mail. I emailed the company again to verify it was not going to take another 3 weeks to receive my item because if not i wanted a refund. Well both times I received responses quickly. Now 4 days later i finally get my item and turns out they sent me they WRONG item. Im aggravated so I have now asked for my money to be returned which I expect they will not comply.I have sent 3 emails and have yet to receive a response. The item they sent me is cheaper then the original item i paid for so i got ripped off. My next step is to contact my credit card company as well as report this company to the Better Business Bureau. Do not trust this company!

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Comments

4878 days ago by Giuliana

I had a similar experience to the one above. I live in Ontario, Canada and ordered some products. Over three weeks went by and I still had not received my products although they charged my Visa the very next day. I know the distance is not an issue because I've ordered products from the States before and it never took more then two weeks. After several e-mails since this "Sam" character does not answer the phone, I was given a UPS tracking number. I later discovered through UPS that even if they give you a tracking number, it only means a label was created. It does not mean they have delivered the item. I eventually gave up waiting and called Visa to report my suspicians. Visa is thankfully refunding my money and doing an investigation on the company. Take my advice and stay away from this website! They are very sketchy!