Consumer reviews and reports on scam companies, bad products and services
EXEDE ViaSAT Internet EXEDE Satellite Internet does not work with online college classes provided by Pearson ED , Internet
20th of Dec, 2012 by User841317
EXEDE internet does NOT allow access to online college courses provided by pearson.com I contacted EXEDE several times within the the first month the service was installed. Being a network techinican, I ran several network sniffer programs and pinpointed the problem. EXEDE satellite internet did not allow certain png files to load (there were several malformed packets- always on the same two files).
I literally begged EXEDE tech support to please do a "join me" session so they could see what was going on as my network sniffer ran. When they refused, I asked to email my sniffer logs. Their tech support told me their LAWYERS would not let them perform a "Join Me" session NOR could I email my sniffer logs to them. EXEDE sent out a Questionnaire about 1 month later after I signed up for the service. I explained all of this to them. I have yet to here from them. Bottom line, if you are a college student with no broadband option and your university utilizes PEARSON'S online courses, DO NOT GET EXEDE internet. You will not be able to access your online PEARSON class and EXEDE support will not help you at all.
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