Electrozone

ElectroZone VERY BAD EXPERIENCE, STILL NOT HAPPY Las Vegas Nevada

14th of Mar, 2011 by User674919

After purchasing on a Friday night a Samsung 46' LCD TV from ElectroZone online, I did not see the transaction on my online banking website. Monday morning someone from ElectroZone called me to confirm my purchase. He then went on to informing me that the TV I was about to buy was class A certified refurbished but that it was new. I asked him how that was possible and he explained that it was because they purchased the TV from another retailer but not to worry, IT WAS BRAND NEW. Impulsively, I purchased the TV because of it's great price and stupidity. After our conversation ended, I started to look for reviews online about ElectroZone and surprisingly enough, they are not customers favorite company... A few days later I received my TV and at first glance it seemed fine to me so I signed off the papers with the moving company. After they left I peeled of the plastic around the frame and to my surprise, there were scratches and a crack in the frame. I received this TV Friday, March 3 around noon. I tried calling ElectroZone but I was being forwarded to a automated message telling me pretty much to call back during normal business hour. I immediately took out my camera and recorded video with date time and situation + documenting all damage to TV. I had to wait till Monday to call ElectroZone and when I did they told me that someone would contact me the next day to take care of the issue. No one did. Wednesday morning I spoke to JEFF and he tried to tell me he would pay me $75 plus give me 3 year warranty if I kept the TV. I refused and so he told me the moving company would call me to schedule a pick up. Right after this conversation I called my lawyer and spoke to him about this matter. He told me this was a clear BREACH OF WARRANTY and to reverse the transaction. I figured I would give Jeff one last shot on making things right so I called back and told him I want to see the money in my account before the TV is picked up. He said he can't do that but not to worry, as soon as they receive the TV they would return the money. I asked for him to CONFIRM THIS BY EMAIL, and he still has not. I also have still not heard from the moving company and it is March 15. I hope this matter is resolved within this week or I will have to go to Nevada and sue ElectroZone in court as well as file for FRAUD.

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