Long story short, EPS has been ripping us off for 7 full years. (Yes, shame on us!)

Overcharged for terminal rental-instead, look for a company that will let you lease to own, or at least explain in plain terms that you will be paying for old outdated equipment for years and years!

Fees are not competitive. Lots of merchant service co's out there with lower rates!

Customer service is extremely rude and does not provide service, just references to "your contract" while lying to you.

Contract terms are unreasonable, even after 6 years, your contract will not allow you to cancel any time you wish. Lots of other co's have a month to month after 1 year of service. Our current co will allow us to cancel any time.

In Feb 2009, we realized EPS had been charging us a terminal rental fee that when totaled up over 6 years since our contract began in 2003 was 5x the purchase price of a new terminal. We also realized at that time they were just not competitive enough with their fees and rates to continue doing business with them.

If they were a reputable and smart business, at that point they would have offered to give us the 6 year old terminal with a big thank you for your business and for overpaying us for the use of the terminal for the past 6 years. They might have kept our business. But, instead, an employee got short verbally over the phone when asked about the obvious disparity in the fees we'd paid and the price of the old terminal, and when she was told we wished to terminate their services (7 years), she got even nastier, and informed us that our contract automatically renewed every September for an entire year. So, we could no terminate as we wished. There was no "Sorry to see you go, are you sure there is nothing we can do?" So much for good business and excellent public relations ..

She then LIED, (sorry, but I can't really minimize this to say she "mis-spoke", which seems to be the new PC term for lying!), and stated that a written request to terminate the contract would not be accepted until we were within 90 days of renewal.

That was in Feb, and our renewal month was September. I went over the requirements carefully with her, and she told me to write the letter after July 1st. At that time, we had no reason not to believe her, and alas, we did not look at our contract, or we would have realized the lie right away, and discovered that the written request was to be received before 90 days of renewal date.

So, then we put up with their monthly charge being withdrawn from our checking account every month, and waited until July to send in the written request, (which was sent certified mail) for terminating our contract in September, 2009. But, after taking the Sept fee out of our account, we were told "tough luck, you should have read your contract". So, of course, we were then ripped off for an additional $505 for the next year.

This tactic, or twisting of verbage is, we feel, something their agents may actually be trained to say, so that people are mislead into carrying another full year complete with annual and monthly charges above their competitors. This is how they are able to stay in business, by making it so hard to terminate them, that they just take money out of their customers accounts instead of truly competing for business.

Please beware, as always, the world is not what it used to be, and is full of outfits like EPS. You must carefully read everything you sign, but most especially with these charlatans!