Electrolux USA extended protection plan is a scam. Charlotte, North Carolina

18th of Nov, 2011 by User238106

I paid for a 3 year extended protection plan for my range and nobody will repair my range. my plan don't expire until 01/25/2012 what a scam i have called all the #'s in the phone book and the #'s they have gave me to call for company's to repair my range under this program. They all said the same thing to me this company is broke and don't pay the repair places half the time. They have to wait 6 to 12 month to even get there money and that is why they refuse to repair any item they have an service agreement with. I am out $400 for my stove and $600.00 in extended service protections plan the 1 time it stops working they are no where to find a repair man. what a scam take the money and don't have repair service to offer a customer. This company is a scam take money and run scam. I have renewed my service program 2 times now at 3 years each.

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Comments

4845 days ago by ChrisPolk

I apologize for any concerns and inconveniences you have encountered with this process, your appliance and any part of the customer service you have received up until now. I would personally like to review your information to see if I can further assist in this matter. Do you mind emailing me directly with as much appliance information (model/serial number) and personal information (name, address, etc) as you can so I can research and get back with you? Electrolux does stand behind their products and services and strives for consumer satisfaction with every interaction. Please allow me to review your matter and proceed to resolve it to the best of our ability with you.

Thank you in advance for your time and cooperation,

Chris Polk
Online Outreach Rep
Electrolux Major Appliances
[email protected]