eFax

eFax eFax poor customer service, unreasonable and expensive charges. Will not refund Los Angeles, California

19th of Nov, 2010 by User316157

I have been an eFax customer since 2003. Have not used the
service at least for the past 4 years. They would automatically charge my
credit card annually without any pre notification. On 11/18/10 when I got my
credit card statement, I noticed a charge for $139.95 for my yearly
subscription made by eFax on 11/9/10. I
called eFax customer service immediately. Customer service was basically rude
and finally agreed to refund only $127. Stating that I had called more then 7
days after the charge was made and they are taking $12.95 for that. When I told
them I received the credit card statement only on that day and came to know
about the charges and they was no pre notification from them about this charge,
they told they are not required by the contract to return any money nor give notification.
I asked to speak to Customer Service supervisor and was denied stating the
supervisor is very busy. Their website also does not list their leadership info
to complain

Basically here is a company at this digital age that is very
expensive, very rude, zero customer service and looks at only swindling
customer's money. Should stay away from company like this

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