Consumer reviews and reports on scam companies, bad products and services
EEFX.COM UNRESPONSIVE CUSTOMER SERVICE ATASCADERO, California
27th of Oct, 2011 by User359561
EEFX.com manufacturers very high quality chromokey (greenscreen) backgrounds for the photographic industry. While their products are excellent, their customer service is abysmal. I placed a large order with them via the internet and had to follow up more than a dozen times by phone to track my order and request a refund for items never sent. Calls to their business phone during posted business hours usually go to a voicemail box. Their outgoing message promises that they will call back, I have never received a call back despite numerous requests and eventually demands that they do so. I did receive a partial order, though it took them much longer than they promised to deliver the backdrops to me. I have no reason to believe that they are not well intentioned. I suspect their problems stem from more demand than they can handle. I hope they get it figured out, in the meantime, buyer beware.
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