edreams

edreams edreams.com They are a fraudstrs, purposely advertise a flight with less stops than really are and only after you pay you get the actual fligh

27th of Aug, 2011 by User895496

Avoid using Edreams at all costs. they sold me a ticket that was listed as if it had 1 stop only and up to the confirmation page it was presented as if there is only one stop. Then after I paid they sent me a confirmation thta showed as if I have to do 3 flights with another very long stop they never mentioned before. I tried to do everything to get a refund as I thought the error was simply a mistake and I had to call them in Barcelona. I had to wait very long periods of time everytime and they never agreed to help or approve a refund even when I proved to them with print screens of the transaction (which I kept at every step) and with showing them how they stil advertised the same flight that they are hiding the fact there is a stop and a 7 hour wait in another airport that is never mentioned until after you pay. When I said that if I have to get off the plane and wait 7 hours in the airport and board another plane through another gate then thats a stop that must be mentioned... they said its not considered a stop if you are boarding a flight with the same aitline. They allways referred me to send them emails and when I did i would get answers 2 or 3 days later with a no-reply address. I read online and there are many scam stories of shady practices by this company. Also I tried to put a cancelation via my creditcard company but they said there is no way they can stop it because I was getting the service i purchased just not the exact service I requested. I will never use this company its a nightmare to get to their service people and its simply a dishonest ripoff operation. And they also added some charge on top of the ticket price which I noticed later when I got my creditcard bill.

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Comments

4831 days ago by EDreams

Dear Customer,

First of all allow us to apologize for the inconveniences that this might have caused.
We would appreciate if you could forward all information to: [email protected], one of our agents will review this case and will get back to you.

As per the extra charges, please send us a copy of what was billed, as eDreams does not add any extra charges on top of the ones mentioned on the web page and agreed by the customer. a Service fee is added in the second page, before the clients confirms purchase.

If a different amount was charged we would need to check on it, and will be glad to reimburse if needed.

Thank you for your comments,

eDreams