When I call them they said that I signed up for some ongoing offer, which I DID NOT. I told them that since I still have not received the startup kit and now that I see how this is just a scam, I told them to cancel everything and give me back my $4.95 and $109.90. They told me they cannot do that so I ended up hanging up on the rude customer service person and I will take this up with my credit card company.