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| Duntara Moving and Storage Over charger and bad customer service Fort Lauderdale, Florida |
| 24th of Nov, 2011 by User576483 |
| I contracted Duntara Moving and Storage for a move from Phoenix, AZ to Miami, FL. When I hired them to do the move, they requested a payment of $733.56 as a deposit. The same was paid through credit card. The agreement was that they will pick up my items on Sunday November 20th, 2011 and have them deliver my first available day which is November 25th, 2011. Per our agreement, I will have all my personal items packed and ready to be moved on that day. Any additional service, I will be contacted and request approval of the same. In addition, I provided Duntara with a power of attorney. The same was agreed upon due to the fact that because of work, I will not be present in Arizona when the movers arrived. The power of attorney gave my apartment management company in Arizona authorization to allow them in the apartment and pick up and load my belongings. Furthermore, I had a friend present at the time the movers were there, to make sure that everything went as according. The problems started from the beginning the movers arrived. According to Duntara, they were not able to park the truck close enough to my apartment to make it easier for them to start loading my belongings. However, my friend told me that there was plenty of space for them to park close to the same. The fact that they park according to them far away, will have to be charged as long carry. Which I did not authorized. As the move progressed, my friend noticed that the movers will be gone for an extended period of 20 minutes or more from the last load. He found this suspicious and went downstairs to see why they have not come up for additional items. According to my friend, they were hanging out in the truck chit chatting. My friend called me and reported what was going on. In addition, he mentioned there was other people’s stuff in the truck. I called the driver Corey and asked him if this was true. He said that they just picked up someone else move. I told him that I wanted to make sure that when they went to the weight station that their stuff and my stuff were not weighted together. I move enough for work reasons to know how this works. He assured me that it was not going to be the case. I also requested that they do not take my entertainment center apart which has been moved twice in one piece from several places. They told me that they did not know if they could take it in one piece. I explained that has been done before and this is the way I wanted done. After six hours of being at my place, my friend called me again and told me that they have taken the above apart. In addition, that Corey (driver) told him that I will be charged an additional $1000 for boxes and weight (this is before my going to the weight station). I told him that I thought this was ridiculous. I was told by the driver that as soon as they went to the weight station, he will call me and fax me a copy of the weight document. I waited for it, but it never came. I proceeded to call him and received no answer. I decided to wait until Monday to call the moving company to find out what was going on. When I called the moving company on Monday, I told them what was going on. They said they will call the driver and investigate. I never heard back from them. However, Tuesday early afternoon I received a call from a gentleman named Shawn. According to him, he worked as a supervisor for a moving company out of Colorado and was responsible for my move. He was demanding additional money. I told him that I have give my credit card information to the driver on Sunday to charge an additional deposit for pick up which was $342.88 (20% of the remaining balance of the quote $1711). I authorize them to take over the amount of that which was $700.00. He immediately started saying that my move was $1000 more than the quote. I told him that things were done in the move without my authorization and that I was not going to pay for extras. I also proceeded to ask him for a copy of the weight station papers. I told him, I was upset because I was getting the feeling that they were trying to take advantage of the situation. He proceeded to threatened me and saying that he will return my move to Arizona or leave it in storage in Texas. I told him that I did not know who they were and did not contract them, but Duntara. I called Duntara and told them what was going on. They reassured me that they were going to contact Shawn to see what was going on. I expressed the fact that I was very upset and that I did not pay for someone else to do my move. On Wednesday November 23rd, I called Duntara again. This time I spoke to the General Manager Mike, at first he was trying to blame the whole thing on me. I proceeded to explained that I received a threatening called from Shawn and demanded to know what was going on. I told him, I had taken pictures before I left Arizona of the items I left behind and their condition. I told him that I could not understand what additional items needed boxes and everything was in boxes, except for my trash can. I also explained to him about the additional $1000. He said that he will get to the bottom of this and called me on Friday and let me know what was going on. In addition, that the drivers are required to take pictures of the move and he will request those as well. I told Mike at Duntara that I wanted to go the weight station with the movers when they arrived in Miami. I do not trust them and I need to see for myself how much my stuff actually weights. I have tried several times to contact Duntara to find out what is going on with my move. I still have not heard from them or received any calls to the matter. I do not know who has my belongings and what they did with them. |
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